Extend Meeting on Zoom One Basic Plus

[Poppy-333]

I was going to cancel  Zoom Pro today because I was feeling like the price of the Pro plan was too high for my infrequent use and not needing many of the features. When I clicked in to cancel, Zoom offered an option to go to a new Beta tier called Zoom One Basic Plus that's more like Basic but allows for extending up to 4 meetings/month to 80 minutes, so I decided to give that a try, but now I don't know how to use the meeting extensions and haven't been able to find any information about it in the support area so far. I realize I may be looking in the wrong place. Does anyone know more about this & could help me figure out how to use this new feature? 

[Dave_Chappers]

I've got the same problem! 

[Poppy-333]

Hi Dave. I forgot I posted this & didn’t update it, but I have since discovered that the option to extend comes up when you’re within an active meeting. Hope that helps! 

[Dave_Chappers]

Thanks. Yes indeed, that's helpful. I'd wondered if that might be the case, but didn't want to get the meeting going only to find there was something else I should have done beforehand in order to have longer than 40 minutes.

[Cjmora84]

I'm having the same issue. I upgraded to the Basic Plus. I was in the middle of a meeting and was unable to locate the extend button. It was not by the time, where I understood it would be. My only thought is, I will try to start a brand new link for next time and hope the extend button pops up, but this is unclear. I'm having a hard time finding any information or support for this plan too, and the bot doesn't recognize it. 

[Chrisinfla]

I had the same issue - no clear option to extend.  And it dropped a very important meeting at the 40-minute mark!  Not sure this is worth the extra $.  Hopefully, someone other than the Zoom AI virtual agent will read this and respond.