Annual subscription auto renewal refund request appeal

[HAHAV]

Refund Request for Zoom Workplace Pro Subscription

Dear Zoom Support Team,

Thank you for your response regarding my refund request for the auto-renewal of our Zoom Workplace Pro subscription. We fully understand Zoom’s policy on non-refundable subscriptions. However, as a charity, every penny truly counts for us, and this unexpected charge impacts our budget significantly.

Given that the renewal was charged very recently and was not intended, we would deeply appreciate any reconsideration of our request for a refund. If a full refund is not possible, we would be grateful for any alternative solutions, such as a partial refund or credit toward other Zoom services.

We highly value Zoom’s platform for supporting our charitable work, and we hope you can assist us in finding a resolution. Please let us know if there are any additional steps we can take or further information required.

Thank you for your time and consideration.

Patricia

HAHAV finance administrator

[Mandel · Accepted solution]

Hi @HAHAV ,

Welcome to the Zoom Community,

It sounds like you have already submitted a request to Zoom Billing. Would you mind sharing the ticket number with me so I can review your case?

Thanks,
Zoom Community Team

[HAHAV]

Thank You for Subscription Cancellation

Hi Zoom community

I appreciate your prompt assistance in canceling our annual subscription and ensuring no charges were applied. Thank you for your support and efficient handling of this request.

Patricia

HAHAV