2FA and Recovery Code

[MichaelD]

My wife has a free Zoom account and when she tries to sign in on her laptop, she's being asked for a code from a 2FA app.  Thing is, she doesn't recall having set up 2FA and isn't receiving any codes in her email.  We've checked her junk email and she has not received any email at all from Zoom's no-reply email address.  She is signed in to her account on her smartphone but there aren't any settings in the app for 2FA.  We've gone through the various sign-in and 2FA support articles and none of them have helped.  Any suggestions?

[MichaelD]

@Zoom_Supp_Mngr @alexisbrown I see a similar if not identical situation on https://community.zoom.com/t5/Billing-Account-Management/2FA-and-Recovery-Code/m-p/125888.  Is there anything you might be able to do?