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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

2FA and Recovery Code

MichaelD
Newcomer
Newcomer

‎2023-09-19 09:00 PM

My wife has a free Zoom account and when she tries to sign in on her laptop, she's being asked for a code from a 2FA app.  Thing is, she doesn't recall having set up 2FA and isn't receiving any codes in her email.  We've checked her junk email and she has not received any email at all from Zoom's no-reply email address.  She is signed in to her account on her smartphone but there aren't any settings in the app for 2FA.  We've gone through the various sign-in and 2FA support articles and none of them have helped.  Any suggestions?

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MichaelD
Newcomer
Newcomer

‎2023-09-25 04:30 PM

@Zoom_Supp_Mngr @alexisbrown I see a similar if not identical situation on https://community.zoom.com/t5/Billing-Account-Management/2FA-and-Recovery-Code/m-p/125888.  Is there anything you might be able to do?

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MichaelD
Newcomer
Newcomer

‎2024-02-27 07:04 PM

@Zoom_Supp_Mngr @alexisbrown My wife is now trying to delete her account using her phone (since it's still logged in) but it's supposedly sending a code to her email address and nothing has been received -- which is basically the same issue she's having with 2FA.  I realize it's a free account and there is no real support for it, but would you be able to at least help her with this?  Please reply back and I'll provide her account info and email address where you can contact her.

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