Your invoice is past due

[fontofontaine]

Hi There,

I went on "Pause" for my pro plan on Nov 20th 2023. I received an email on Feb 20th stating that my monthly payment had been declined. On the same day I cancelled my pro subscription as I no longer use it, yet I am continuing to get emails stating that I have an outstanding invoice which covers Feb 20th to March 19th. I have not used zoom since before I went on pause and have no intention of doing so between Feb 20th and March 19th. Is there a way for this invoice to be cancelled and my access to my pro plan immediately withdrawn please?

Thanks.