Due to the sale of my company last year,  I no longer have the email address that my paid Zoom account is linked to. I still have the password, but when I try to Log In to Zoom, I am asked to provide a code -that is sent to the email that I no longer have access to - so I am unable to proceed with logging in to the paid Zoom account. I need to change email address & billing info associated with the paid account, but am unable to do so unless I can log in to the account.  I have tried following the steps provided on the 'help' page, but those steps require logging in to change the email address on file - which I cannot do due to the 2FA that I cannot access.  I also was able to email customer support directly (from my new email address), but got messages that "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."  This response also said to contact customer support by logging in to my account or to call, but no phone number was provided.  I called the sales department number to try to get transferred to tech support, but was on hold for over 4 hours and NO ONE ever picked up.  I was recently billed for another year of Zoom, but I cannot access the account.  If anyone knows of a work around to bypass the 2FA, or a way to contact support and speak/email with an actual HUMAN, I would greatly appreciate it.  

I would like to inquire about the necessity of purchasing a premium account for Ukrainian users. Specifically, does Zoom require users in Ukraine to pay for a premium account if their conferences extend beyond the 40-minute limit?

Secondly, my colleagues and I have encountered recurring technical issues while using Zoom, particularly during conferences where we serve as organizers. At random intervals, we experience sudden disconnections from Zoom. During these occurrences, the screen darkens, and the only resolution seems to be forcibly closing Zoom tasks in Windows or rebooting our PCs and then rejoining the conference. These interruptions significantly disrupt the flow of our meetings and hamper our productivity.

Could you please provide guidance on both matters? Any insights regarding the payment requirements for Ukrainian users and solutions to address the technical issues would be greatly appreciated.

Thank you for your attention to these concerns. I look forward to your response and assistance in resolving these issues promptly.