Bonjour,

Nous n’arrivons plus à nous connecter à notre compte.

Zoom demande à chaque fois un code de vérification envoyé par mail sauf que nous n’avons plus accès au mail qui le reçoit.

Impossible de trouver la moindre adresse mail pour contacter le service client ou technique, nous avons donc contacté le service commercial qui s’en moque totalement, car ils ignorent notre demande.

En attendant nous payons notre abonnement mais impossible d’utiliser le service.

Savez-vous comment faire pour avoir accès à notre compte avec le mot de passe ?

Les autres possibilités ne fonctionnent pas pour nous.

Savez-vous comment réussir à contacter cette sté ?

Merci

Why can't I upgrade? Why am I getting this? "Your sold to country is ineligible for this currency" I have a separate work zoom on a different email but trying to buy my personal zoom and I can't! Very frustrating. And the chatbot is rubbish.

Our organisation have been using Zoom for committee meetings for 4 years. Once each year we use the 'Large meeting' add on for 100+ registrations. This year, despite paying for the 'Large meeting' add-on our    registrations remained closed at 100 for 12 hours at our peak time for registrations - we paid twice to check if we'd done something wrong. We resolved this by a thrid payment for a 'Webinar' add-on and requested a refund for the (2) 'large meeting' add-ons.  We've had a few email responses from Eliza Umali at Zoom Technical Support promising to look into a refund and have provided the requested information then followed up with further requests via email every week since September but have heard nothing since then.

This is the information provided to us (the only reason I'm posting here is I cannot get a response from Zoom despite frequent requests): 

September 13, 2023

Aliza Umali:

...I do understand that you have a concern with the registration being closed at 100 registrants despite having the large meeting add-on. Also, you are requesting a refund. I’d be delighted to assist!
 
Regarding your concern, firstly, can I have the affected meeting ID, date, and time so I can further check it on our end? (provided)
 
Furthermore, please be advised that one of the possible reasons for this issue is that the "restrict number of registrants" is enabled and set to 100. (the add on was enabled and was not restricted to 100)

end

I have looked through some other messages on the community forum about accidentally selecting the educator option when creating an account and needed to have it removed. All of the solutions say to submit a ticket but you can only submit a ticket if you are logged into the account you are asking about. But I cannot log into the account with the educator status on it. I am posting this from a different account but I would like to be able to access the other account and can't bc it prompts me for the organziational information. Any other suggestions besides "submit a ticket"?

Hello,

I changed my email on my profile.  But when I connect Zoom to my hosting platform: TekMatix, it shows my old email.  I don't have access to this old email anymore.  And I can't find where the old email is listed anywhere on my Zoom profile.  

Any idea how to find it and fix it?

Thank you,

Audrey Friedman

We have a PAID Subscription Account, that I currently can't access (I am using my personal, unpaid account to write this).

ZOOM is saying that it is sending a 6-digit verification code to my email address (associated with paid acc) - however it is NOT arriving (I have checked junk/spam). Therefore - I do not have access to our paid account.

Everything on the 'helpdesk' page - advises to sign in, then to submit ticket. However - I can't sign in! Iv'e been going around in circle for hours. The most frustrating thing. PLEASE can somebody help? How on earth do I speak or email technical support? Everything diverts back to nowhere (e.g. - "contact Zoom support") - when I click on the links - I'm sent back to a page with a list of options / advice (none of which is working / correct).

Chrissie

Hello,

I'm located in Thailand and trying to renew our Zoom accounts with a valid credit card (International Payments are allowed), however payment is unsuccessful.  I've tried with different web browsers as well.  I'm told to contact my bank, however the bank says there should not be any issue with payments.  I also tried GooglePay and that didn't work (attached to same credit card).

Thanks

My wife has a free Zoom account and when she tries to sign in on her laptop, she's being asked for a code from a 2FA app.  Thing is, she doesn't recall having set up 2FA and isn't receiving any codes in her email.  We've checked her junk email and she has not received any email at all from Zoom's no-reply email address.  She is signed in to her account on her smartphone but there aren't any settings in the app for 2FA.  We've gone through the various sign-in and 2FA support articles and none of them have helped.  Any suggestions?

Hi There,

I went on "Pause" for my pro plan on Nov 20th 2023. I received an email on Feb 20th stating that my monthly payment had been declined. On the same day I cancelled my pro subscription as I no longer use it, yet I am continuing to get emails stating that I have an outstanding invoice which covers Feb 20th to March 19th. I have not used zoom since before I went on pause and have no intention of doing so between Feb 20th and March 19th. Is there a way for this invoice to be cancelled and my access to my pro plan immediately withdrawn please?

Thanks.

I see that there is an option to change a licensed user to a Basic plan, which gives a chance to transfer meetings, webinars and cloud recordings to another user. Would this transfer only meetings, webinars and cloud recordings created by the licensed user? Does this impact any meetings or webinars for which they are an invitee?