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The zoom support page does not recognize my pro account

niko92
Newcomer
Newcomer

Hi, I have had a Pro account for a few years now, so I should be able to use the web ticket feature in the service center. Unfortunately, the system detects me as a basic account and precludes this possibility, how can I tell support that my account is pro and thus access the support functions that are due to that type of account?
Thank you

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

If you have no unpaid invoices and your account is showing Basic, this Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you still need assistance, please submit a request for assistance: Contact Billing