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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Incredibly difficult and time consuming to change subscriptions

afloyd
Newcomer
Newcomer

‎2024-03-08 09:03 AM

I spent an entire week and a half dozen emails back and forth just to change a couple subscriptions. Delay after delay because support staff did not know the simplest things - like asking us to put a credit card on file for billing when we already have one on file. I do not see how Zoom expects to retain customers when they make it so difficult to do something so simple. They should not be wasting customers' time with a broken service system.

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