Hi I’m looking for advice as I have contacted Zoom numerous times and just gets the same response which does not address the issue. 

I paid to renew my Pro subscription at the end of January, before my contract expired. Despite this Zoom downgraded my account. The payment shows on my account as a credit less £9 or so. Each time I contact Zoom they just say renew my account. They ignore the £146 credit on my account. I have tried to renew my account but when I do so it does not credit me the £146 so I do not want to renew until the £146 is credited or refunded, but Zoom are ignoring correspondence sent via their help line. 

Advice as how to resolve this is much appreciated.

Our company currently has MONTHLY Zoom Webinars PRO subscription that we get invoiced for and pay on a monthly basis but are being told that we are locked into an illegible situation with three invoicings

Charge Name: Webinar 1000
Monthly PROMO
Quantity: 1
Unit Price: $140.00

Feb 5, 2024 - Mar 4, 2024 
Charge Name: Zoom One Pro
Annual
Quantity: 1

Unit Price: $159.90
Feb 5, 2024 - Feb 4, 2025
Charge Name: Webinar 500
Annual
Quantity: 1
Unit Price: $690.00

Nobody cahge teh contract from webinar 500 to 1000 and in the our account the contract is refered to webinar 500.   We don't understand the reasons of this bills and it's impossible to have direct support by chatbot or by phone !!!l.  Please assist us !!!!

Thank you, kind regards.

Luca Belelli / Giuseppe Scaturro

I've been with Zoom through workinglive since 2020, and have always had the enterprise account which allowed for unlimited time and up to 500 attendees. Last week, unexpectedly, zoom downgraded my plan to Basic with no explanation and I can't get any response from Zoom. Has anyone else had this issue?

Buenas tardes, espero que me puedan ayudar con el siguiente inconveniente. En marzo contratamos el servicio de zoom, y siempre se imputaba el pago a la tarjeta de crédito, pero después de julio me rechaza la tarjeta. Probé con otras tarjetas y tampoco me deja, me dice Error desconocido de la tarjeta. ¿Cuál seria la solución a este problema?. ¡Muchas gracias!

Subject: Request to Update Account Status and Clarification on Annual Subscription Payment

Dear Sir,

I am writing to bring to your attention an issue regarding the recent payment made for the annual subscription to Zoom Meeting service.

On 26-03-2024, an amount of 15576 INR was deducted from my credit card for the annual subscription renewal and e-mandate also registered but not updated account. However, despite the payment being processed successfully, I have noticed that my account has not been updated to reflect the renewed subscription status.

I kindly request your assistance in resolving this matter promptly. Could you please check the status of my account and ensure that the annual subscription payment has been applied correctly? If there are any issues or discrepancies with the payment, I would appreciate clarification on the matter.

For your reference, the transaction details are as follows:
- Payment Date: 26-03-2024
- Transaction Amount: 15576/-
- Credit Card Details: 3956

I understand that technical glitches or administrative errors may occur, and I am hopeful that this matter can be resolved swiftly to avoid any disruption to my access to the Zoom Meeting service.

Thank you for your attention to this matter. I look forward to receiving an update on the status of my account and the resolution of this issue at your earliest convenience.

Should you require any further information or assistance from my end, please do not hesitate to contact me at 

Thank you for your cooperation and prompt attention to this matter.

Sincerely,

M Venkatarami Reddy
BIRED Rajendranagar

I added a new Zoom One Pro user to my account and it prompted me to set up the new account by sending an email to the new user. I put in the wrong address and I dont see where i can redo my error.  The only place to my knowledge where you can add users is in the "Setup Guide" section on the left side menu. 

Does anybody know how to fix this?

Thank you!