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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Hello

Please can someone help me with an answer? I have a Zoom account and when I need to sign in the passcode is sent to my e-mail which is no longer active. I can not enter my e-mail to receive the passcode. Would you happen to know how I can fix this? H... Show more

Please can someone help me with an answer? I have a Zoom account and when I need to sign in the passcode is sent to my e-mail which is no longer active. I can not enter my e-mail to receive the passcode. Would you happen to know how I can fix this? How can I sign differently?


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2024-03-22
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2024-03-22
Dobrinka
By Dobrinka
• Newcomer

Resolved! Plan cancellation

I have an active plan till next month 16th. I do not want to renew the plan. If I submit cancellation now(in case i forget to cancel before the next billing date),  will my current plan be active till the billing cycle ends?

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2024-03-18
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2024-03-18
hwsupport
By hwsupport
• Explorer
reply-icon Latest Reply -  2024-03-22

About payment

Dear Zoom Support Team,I subscribed zoom one pro on Mar 21th, and I found that I have 2 payments on my credit card's bill. one is $159,90, that's for the zoom one pro product for sure, the other is $10.05, could you please tell me what's this payment... Show more

Dear Zoom Support Team,

I subscribed zoom one pro on Mar 21th, and I found that I have 2 payments on my credit card's bill. one is $159,90, that's for the zoom one pro product for sure, the other is $10.05, could you please tell me what's this payment for? Thank you very much! 


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2024-03-22
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2024-03-22
zjuadr
By zjuadr
• Newcomer

how i can change my email if i dont have access of my previous email id

Hello,

how i can change my old zoom login email  to new login email , if i dont have access of my previous email id

Posted in Billing & Account Management
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2024-03-18
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2024-03-18
Kaushik2
By Kaushik2
• Newcomer
reply-icon Latest Reply -  2024-03-21

Resolved! suspend large meeting subscription

is it possible to suspend the monthly subrsciption to big meeting ( 500 attendants). I have susbscribed to this each month but this month I have no need for for. the next renewal  and paiment will be on april 12. can I suspend it ? 

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2024-03-18
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2024-03-18
medevents
By medevents
• Explorer
reply-icon Latest Reply -  2024-03-21

Need to recreate my log in so that I can use my email address for my new zoom account

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2024-03-21
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2024-03-21
mgallardo
By mgallardo
• Newcomer

how can i ask for merging two bills ?

My question is in the subject field. Thank you. 

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2024-03-21
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2024-03-21
OlivierB
By OlivierB
• Newcomer

Renewed Subscribtion - No Invoice

Although I renewed my subscription in early March I I neither received an invoice nor was my credit card charged. Credit card data and payment methods in my account are correct. However I receive a message, that my account will be changed to "monthly... Show more

Although I renewed my subscription in early March I I neither received an invoice nor was my credit card charged. Credit card data and payment methods in my account are correct. However I receive a message, that my account will be changed to "monthly", which is of course more expensive. 
When I try to manage the account I cannot click on "Bestellung auslösen" although all necessary data is given.

Who can help? What do I have to do?
Thanks a lot
r


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2024-03-21
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2024-03-21
Roswitha_58
By Roswitha_58
• Newcomer

Zoom One Pro has different price between Android and Web

Why does Zoom pricing show IDR 145,538 /month, while the Android app shows IDR 209,000/month? Both prices are for Zoom One Pro.

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2023-09-20
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2023-09-20
belmek
By belmek
• Newcomer
reply-icon Latest Reply -  2024-03-21

How to complain!!!

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did n... Show more

My account number is:; I stopped the payment service of this account in August 2023, but you still continued to deduct the fee, and the fee continued to be deducted on February 8. I logged in my account and even found that you take my money but did not send me an invoice either! who can help me


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2024-03-21
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2024-03-21
leoqin
By leoqin
• Newcomer
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