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Not Receiving Activation Emails

Ayman-Alqurashi
Newcomer
Newcomer

im trying to create 3 more users but they didn't receive the actvtion code   

1 REPLY 1

Bri
Moderator
Moderator

Hi @Ayman-Alqurashi! When new users are added to a Zoom account, they receive activation emails to join. However, some users might not receive these emails and thus cannot accept the invitation. If users still aren't receiving activation emails after verifying IP addresses and spam filters, you can contact Zoom Support to check if the email address is on a bounce list.

 

Hope this helps!

 

Reference: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060106 


Bri
Zoom Community Team
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