So our org has about 10 paid zoom accounts used by different counsellors. Does Zoom have a feature where you can access a calendar or report of all zoom rooms & what future sessions are booked in what room, that crosses all accounts?

My research suggests a master/sub account setup could give us that view - can anyone confirm that is the case or is there a recognised workaround already? 

I am the admin on our enterprise account. We manage our mobile apps through Intune. We have a user that worked for a different company that is trying to log in to Zoom using our SSO on the Zoom app that was installed from our Intune company portal. Even though they have entered our domain in the SSO screen and it looks like it starts to authenticate with our company, they are presented with a screen saying it's connecting to the former company's Office 365. We have tried removing all credentials related to the other company that are saved in the device and have uninstalled and reinstalled the Zoom app from our Intune Company Portal. 

Any suggestions on resolving this issue would be greatly appreciated.  

I submitted a support ticket more than a month ago. I have answered all questions and provided examples of the issue users under our account are having. It seems that Zoom is randomly transcribing recordings in the Persian language. Support has told me at least a couple of times in the past month that I can change the transcription after the issue has occurred. I should not have to find the error in all of the recordings that occur at our instance. This  is happening under multiple accounts. How do we get support to find the error and fix the issue? One out of twenty meetings is being transcribed in the Persian language. We are an English speaking college in Kansas. In other words, there is no way that the language spoken is being confused by the software. There is a glitch somewhere, and Zoom support won't fix it. 

when I go User Management to link User to new license, the unlimited license does not appear.   I am being billed for it though and also billed for pay-as-you-go whenever I make calls.  Where is the unlimited license under Users ?

Shameful tech support. I called billing and they said they saw this before and suggested I call tech support.  When I called, a recording stated that my plan does not include live support.  Shameful.  I may need to cancel this dreadful phone system due to poor support.

I am thinking of purchasing a zoom Enterprise plan which cost around 219 USD per year. It says that it will have 1 to 99 users and can have 300 participants per meeting. My question is if I am running an Institution where I will assign my 99 teachers as 99 users mentioned in the subscription plan and is it possible for them to conclude meetings each at the same time. Also, can each of the meeting have 300 participants as told in the subscription description. Basically 99 teachers = 99 classes = (99 * 300 students) which is basically 29700 participants at the same time. Will that be possible or am I understanding the plan wrong.

I'm being charged additional fees for zoom storage. I've deleted all zoom recordings, meetings, whiteboards, etc and it still says I'm using 58GB of storage. How is that possible? How do I get under the free 5GB storage even though everything has been deleted?

Hello everyone, 

I canceled my One Pro plan a month ago. Now I'd like to renew and get an add-on (more storage) but first I need to reactivate. To do so I must contact the support, but they're ignoring me.

There is no button to renew the plan. I have all our recordings saved on this account and we want to keep them and renew the plan, yet there is no possibility of renewing under https://zoom.us/billing in Plan Management. It just says: 

I kindly ask anyone who has any information to help me. I also have written to *********** .

Kind Regards.

Mahdi

Сегодня увидела что два дня назад с меня сняли  сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок  никаких у меня не было. В личном кабинете никаких трнзакций не указано,я не поняла,что это ?????

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