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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Creating multiple vanity url for one account

Hi Team, I need advice on creating multiple vanity URLs for a single account. We need a specific URL for meetings with government officials due to legal reasons, while regular meetings will use main company vanity URL. Only a few people create such k... Show more

Hi Team, I need advice on creating multiple vanity URLs for a single account. We need a specific URL for meetings with government officials due to legal reasons, while regular meetings will use main company vanity URL. Only a few people create such kind of meetings, and only those specific accounts require the vanity URL. Do you have any suggestions on how to implement this without purchasing a separate account?

 


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2023-08-10
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2023-08-10
sajithkumar
By sajithkumar
• Contributor II
reply-icon Latest Reply -  2024-05-23

Paid for my regular education account but am still listed in basic plan

Hi, I am in need of urgent assistance. I paid for my regular educational account but my account is listed as 'basic'I see a lot of people complain about this and get no response. There is no one to talk to. Only foreigners who say that someone will c... Show more

Hi,

 

I am in need of urgent assistance. 

I paid for my regular educational account but my account is listed as 'basic'

I see a lot of people complain about this and get no response.  

There is no one to talk to.  Only foreigners who say that someone will call me back.

This is my ticket number by you:
 BIL1252425

 

Perhaps my payment didn't go through to you as it's status is listed as "credit"

I'd like to be able to speak to a real person until this issue is solved.

Please get in touch with me as soon as possible

 


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2024-05-23
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2024-05-23
Aklaunch
By Aklaunch
• Newcomer
reply-icon Latest Reply -  2024-05-23

Usuario incorrecto

En mi cuenta hay un usuario que no hemos asigando. Tiene una licencia y eso no es correcto. Tampoco me permite eliminarlo ni editarlo. 
por favor ver, es una direccion confusa. por favor eliminar de mi cuenta y quitarle esa licencia

gracias

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2024-05-15
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2024-05-15
EAAM
By EAAM
• Newcomer
reply-icon Latest Reply -  2024-05-22

Don't receive verification emails in time to log in

I am trying to log into my account, but it asks for the verification code to be entered, but the email either comes 10+ minutes later or not at all. By then the code has expired and is no longer valid. And so the cycle continues. I can't log in to ch... Show more

I am trying to log into my account, but it asks for the verification code to be entered, but the email either comes 10+ minutes later or not at all. By then the code has expired and is no longer valid. And so the cycle continues.

 

I can't log in to change this either so have no way of accessing my account. 

 

It is NOT in Spam, Important or All Mail. I have already checked all of them multiple times in the 10 minutes. 

 

I am using Gmail to access my emails. 


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2024-05-22
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2024-05-22
Kelly_Cotterell
By Kelly_Cotterell
• Newcomer

Scam Email???

Hello, I received an email yesterday stating I am eligible for a Zoom Relief Fund sponsored by Varo Bank to help

low income persons to pay bills and get out of debt, has anyone else receive this email?

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2024-05-17
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2024-05-17
jskeezee63
By jskeezee63
• Newcomer
reply-icon Latest Reply -  2024-05-22

Being charged to much

For some reason,  zoom is charging me twice on my invoice, and dont understand why. Please help, what can I do

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2024-05-22
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2024-05-22
Cristian80
By Cristian80
• Newcomer

Spanish Tax Number

Hi dear Community!

I need support. The System isn´t taking my spanish tax number but I need it for my bills in Spain on my bill. It is obligatory.  Can someone help me please? I am sitting since hours.

Thank you so much in Advance

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2024-05-22
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2024-05-22
ullim0405
By ullim0405
• Newcomer

Passcode Issue

My Zoom account requires a meeting passcode for users to join my meetings. Recently Zoom changed my passcode without notifying me. Is there anyway to prevent them from changing my passcode in the future?

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2024-05-22
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2024-05-22
JayGil
By JayGil
• Newcomer

iCloud storage full but I've been deleting files?

I have a Zoom Workplace Pro account. I accidentally deleted a file that I have 30 days to recover while it's in the Trash. I can't recover it as my iCloud storage is full, and it says to either buy more storage or delete files. I've deleted multiple ... Show more

I have a Zoom Workplace Pro account. I accidentally deleted a file that I have 30 days to recover while it's in the Trash. I can't recover it as my iCloud storage is full, and it says to either buy more storage or delete files. I've deleted multiple files and hardly have anything saved, but it still says my storage is full. Currently:  14.62 GB of 5 GB, 9.62 GB over current capacity.

 

What can I do to recover the file without buying more iCloud storage?

Really appreciate you're help!


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2024-05-21
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2024-05-21
Fololeewf
By Fololeewf
• Newcomer

Resolved! Not responding to emails and refusing to help

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for... Show more

So recently, I’ve been trying to get help regarding a 1130 to error code that I recently received. And due to the complete gross and negligent response times and outlandish lies provided by the customer support team. I have now resulted to asking for help on here now. 

After receiving an email from I clicked a link that was attached to it and resulted in nothing. The link was supposed to send me to my status update regarding my ticket that I submitted For this situation. But the webpage is blank, and when I log into my account, it is not there, and on top of that the chat is not allowing me to access to representatives or agents. That is completely unprofessional and unfair to a user/client that is using these services. And I still have a copy of my email so if you want me to send that I will. But for everyone that is reading this, I do have screenshots of three separate conversations with customer support representatives and how they completely lied about  error code 1132 and policy. I even have the email where zoom is apologizing for “their mistake” And still requiring me to fill out an appeals form. I will not be filling out an appeals form for this is completely negligent and misleading on Zooms part. 
by the way, an email has been prepared and will be sent to the Better Business Bureau and every major Internet headquarters in the country to show how completely dishonest and untrustworthy zoom. Please respond back as soon as possible. Thank you. 


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2024-05-18
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2024-05-18
Pup-xero
By Pup-xero
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-05-21
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