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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Organização Não Governamental

Sou dirigente de uma Organização Não Governamental e soube que existe a possibilidade de ter acesso gratuitamente a outros pacotes do Zoom. Atualmente estamos cadastrados no Plano Básico e qualquer mudança implica em pagamento. Como ter acesso a outr...

2023-06-13
|
Posted in Billing & Account Management
Sávio by Sávio • Listener
  • 97 Views
  • 0 replies
  • 0 likes

Changed Email, now says I need to upgrade again.

Hi, I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I...

2023-03-01
|
Posted in Billing & Account Management
Latest Reply 2023-06-13
tompkinsventure by tompkinsventure • Listener
  • 272 Views
  • 1 replies
  • 0 likes

I was offered a 50% discount to upgrade and it says I am not elligable

I was offered discounts at 2 different times and both times I tried to accept them I was rejected. How do I fix this? I have tried to call into zoom 3 times but I can never wait the amount of time that seems to be necessary

2023-06-13
|
Posted in Billing & Account Management
amandagibson08 by amandagibson08 • Listener
  • 106 Views
  • 0 replies
  • 0 likes

Usage Reports

i want to know if i upgrade my account from Basic to Pro, will i be able to view my PAST 60 days meetings?

2023-06-13
|
Posted in Billing & Account Management
felipe1975 by felipe1975 • Listener
  • 88 Views
  • 0 replies
  • 0 likes

Resolved! I'm not able to get the dropdown when I click on my profile picture.

I'm not able to get the dropdown (which is supposed to show me 'Help', etc.,) when I click on my profile picture... anyone had an issue like that?

2021-09-24
|
Posted in Billing & Account Management
Latest Reply 2023-06-13
ronsul by ronsul • Listener
  • 1983 Views
  • 4 replies
  • 1 likes

Resolved! Error code "Request failed with status 401"

I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened...

2023-03-18
|
Posted in Billing & Account Management
Latest Reply 2023-06-13
JoeK328 by JoeK328 • Listener
  • 2000 Views
  • 9 replies
  • 0 likes

Resolved! The invoice date is wrong when I purchase Zoom One

Hi All,i couldn't reach zoom email for now, seems they have changed the support email or turned it downI don't know where can I get help.I purchase Zoom one yesterday and the next invoice should be one month from now which is 11 July 23, but on my sc...

2023-06-12
|
Posted in Billing & Account Management
Latest Reply 2023-06-13
ANCOLL by ANCOLL • Listener
  • 535 Views
  • 3 replies
  • 0 likes

Upgrade Account Not Working

Dear Zoom I Already upgrade account plan from basic to pro, but the fitur is still basic , what should i do to fixing this problem. Can you explain why.

2023-06-13
|
Posted in Billing & Account Management
Rifqy2410 by Rifqy2410 • Listener
  • 215 Views
  • 0 replies
  • 0 likes

Can't sign in to Account

Was on a Basic Package initially and then upgraded to the $149.00 Package. Believe all my sign-in info reverts back to Basic Package! Help please! Customer Support will not deal with Basic Subscribers.

2023-05-31
|
Posted in Billing & Account Management
Latest Reply 2023-06-12
MustangRugbyInc by MustangRugbyInc • Listener
  • 163 Views
  • 1 replies
  • 0 likes

Declined payment

I have tried several times to pay my monthly account charges to no avail. Each time I received a declined message.Funds are on the card. I even tried another credit card and got the same result. Please inform me on what other steps I can take to reso...

2023-06-09
|
Posted in Billing & Account Management
Latest Reply 2023-06-12
Duncan11 by Duncan11 • Listener
  • 232 Views
  • 1 replies
  • 0 likes
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