Dear Zoom Community Support.

I received a paid invoice yesterday, but I am currently only using one account for that plan.

Current Plan : Zoom One Pro (Quantity 2)

I have a questions.

1. 

Regarding the invoice number (INV255740173) paid yesterday, 
only one account was actually used. Is it possible to cancel the invoice and issue the invoice again as it was used by one account?

2. 

I am requesting to change the owner because the company has gone out of business and I do not have access to the owner's email.

Current owner account : tax @ humab.kr  (It is not using account)

Move to owner account : kukdong @ kd.co.kr (It is admin account)

 -> Owner account + Admin account is possible?

3. 

Is only automatic payment possible for credit card?

Hello Zoom Community,

I hope I can find some help in this channel, as I have been contacting Zoom for six weeks to downgrade our subscription without any success. 

We want to downgrade our subscription from Zoom One Business to a Pro Plan active together with the Webinar 4 license and Cloud Storage and Zoom Scheduler. I contacted Zoom one month before our plan was set to renew. Here I am, six weeks later, with no changes to our plan, we were automatically rebilled for our old and incorrect plan, and I have not received any replies from the Zoom team in over two weeks.

In the plan management page of our admin account, we cannot make any changes to our current plan (the options are greyed out) and it just says to contact support. I sent multiple requests through the contact form shown in that link, and I never received any reply (not even a confirmation email). This started six weeks ago. 

I then started trying other channels, telephone and chat. The chat support person said they would send me an email, and they never did. 

I eventually found the support ticket system and opened a ticket, and I finally got a response (BIL1097881). After multiple back-and-forth messages that went round in circles, the person said making the changes to our plan was beyond their scope and transferred my ticket to a new ticket (GR0258484). I never received any replies to that ticket. No one ever sent any invoice either.

Can anyone help? How can Zoom force us to contact their support to make changes to our plan and then not respond to any support requests? Has anyone else managed to downgrade their subscription? We are extremely frustrated and concerned at this behavior, and we'd greatly appreciate any help.  

I have been writing to a JC from Support for almost three (!) weeks.

My problem is that my company is based in the Canary Islands (belongs to Spain, but has its own tax system) and although I can correctly select “Canary Islands” as the country when entering the payment details, after entering the credit card details I always get an error message saying that it is not possible to pay with EURo in this country.

"JC" wrote to me ten times that apparently geolocking was active and that I should try again when I was in the Canary Islands - after which the case was closed each time. I have written back ten times that I am currently sitting in the office in Tenerife (these ARE the Canary Islands), I am on the Internet here via a local fiber provider, I am not using a VPN and yet I still get exactly this error message.

I have also deleted the account completely and registered again with completely new data - again with the same result.

The answers are always the same: I'm sorry if the support is inadequate, they can't do anything about geolocking, etc. Then the case is closed again.

I reopen it, write again and again that I'm sitting here at the company headquarters (and everything else from above) and what I could do to finally become a paying customer?

...again exactly the same standard reply (which I don't receive!) and shortly afterwards the information that the case is closed (with the attached reply).

WHAT ELSE CAN I DO???

And how can it be that I get the same standard answer over and over and over again for three weeks and what I answer is completely ignored?

Thanks just for a solution! Registering my company in “Spain” is not a solution, because then 21% VAT will be invoiced there now and in the future instead of the 7% VAT that applies here (IN SPITE OF THE EURO!).

Thank you,

Klaus

Hello There, Money is going out of account but my friend who has forgotten the account that he has created sometime ago. How to find out the account that the money is deducted for zoom pro. We have created the zoom basic web account and using the same for now. please help in getting the zoom pro account back. 

Thank you. 

Sri

No sentido de acionar a convenção para evitar a dupla tributação entre países, solicitámos o preenchimento do modelo RFI-21 de maneira a que os pagamentos efetuados estejam dispensados de retenção na fonte.
Além disso, também solicitámos o envio do certificado de residência da entidade Zoom Video Communications, INC na Califórnia, Estados Unidos da America.