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Pinned Posts

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  • 2 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

new email

When I First opened my zoom account I signed up with an email I didn't use zoom for a while and meanwhile I changed business emails and now I don't have access to the email I originally signed up with and now that I want to change my email address an...

2023-05-09
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
Mariojordan by Mariojordan • Listener
  • 325 Views
  • 1 replies
  • 0 likes

Subscription

During COVID, I saw all my clients via Zoom and, as sessions lasted at least 1 hour, I subscribed to the Pro version.However, I have now returned to seeing clients face-to-face and only one professional colleague via Zoom, approximately once a month ...

2023-05-09
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
WhiteRhino by WhiteRhino • Listener
  • 205 Views
  • 1 replies
  • 0 likes

Resolved! How do I check the status of a support ticket?

I need to change the email associated with my account. The current email address is no longer active, and in that case, the only recourse for me is to submit a ticket (I'm on Pro Plan and can't call support). I submitted a ticket a few days ago, and ...

2023-05-04
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
GaryBrownell by GaryBrownell • Listener
  • 559 Views
  • 1 replies
  • 0 likes

Admin User Left

Hello, The company purchased the Zoom OnePro Annual but the administrator has left the company. How can I transfer the admin rights over to me?Thank you

2023-05-04
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
Suzan1 by Suzan1 • Listener
  • 220 Views
  • 1 replies
  • 0 likes

Deleting my zoom account

I want to delete my zoom account I go to Account Profile and click "Terminate my account". A popup appears "Unable to Delete Your AccountYour account is a paid account. If you want to delete your account, please go to Billing or Contact Sales to canc...

2023-05-04
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
ERIKEBERT by ERIKEBERT • Listener
  • 839 Views
  • 1 replies
  • 0 likes

Abo_Lizenzverlängerung failed?

My subscription was automatically renewed at the end of 2022 with a charge on the credit card. I have not used Zoom so far and now had to realize that only the basics are stored in my Zoom account, i.e. a maximum of 40 minutes of chats. I do not unde...

2023-05-03
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
Sarah2710 by Sarah2710 • Listener
  • 269 Views
  • 1 replies
  • 0 likes

I have been disconnected from using ZOOM. I did create a new password recently.

2023-05-09
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
bobkully by bobkully • Listener
  • 284 Views
  • 2 replies
  • 0 likes

Resolved! how to remove payment method from zoom

I would like to remove the payment method via pay pal

2022-12-27
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
ComputerMan by ComputerMan • Listener
  • 1806 Views
  • 7 replies
  • 0 likes

mistakenly canceled my yearly subscription

Please we mistakenly canceled our yearly subscription. how do we reactivate it back

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
sysadmin by sysadmin • Listener
  • 331 Views
  • 3 replies
  • 0 likes

Frustrated with Lack of Support and Account Reactivation Issues

I'm really struggling to understand why I've been so foolish to continue being a customer of an app that clearly doesn't seem to care about its users anymore. Unfortunately, it took me a minute to compose my question, and now I'm unable to chat with ...

2023-05-08
|
Posted in Billing & Account Management
Latest Reply 2023-05-09
EfrainGB by EfrainGB • Listener
  • 196 Views
  • 1 replies
  • 0 likes
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