I submitted a support ticket more than a month ago. I have answered all questions and provided examples of the issue users under our account are having. It seems that Zoom is randomly transcribing recordings in the Persian language. Support has told me at least a couple of times in the past month that I can change the transcription after the issue has occurred. I should not have to find the error in all of the recordings that occur at our instance. This  is happening under multiple accounts. How do we get support to find the error and fix the issue? One out of twenty meetings is being transcribed in the Persian language. We are an English speaking college in Kansas. In other words, there is no way that the language spoken is being confused by the software. There is a glitch somewhere, and Zoom support won't fix it. 

when I go User Management to link User to new license, the unlimited license does not appear.   I am being billed for it though and also billed for pay-as-you-go whenever I make calls.  Where is the unlimited license under Users ?

Shameful tech support. I called billing and they said they saw this before and suggested I call tech support.  When I called, a recording stated that my plan does not include live support.  Shameful.  I may need to cancel this dreadful phone system due to poor support.

I am thinking of purchasing a zoom Enterprise plan which cost around 219 USD per year. It says that it will have 1 to 99 users and can have 300 participants per meeting. My question is if I am running an Institution where I will assign my 99 teachers as 99 users mentioned in the subscription plan and is it possible for them to conclude meetings each at the same time. Also, can each of the meeting have 300 participants as told in the subscription description. Basically 99 teachers = 99 classes = (99 * 300 students) which is basically 29700 participants at the same time. Will that be possible or am I understanding the plan wrong.

I'm being charged additional fees for zoom storage. I've deleted all zoom recordings, meetings, whiteboards, etc and it still says I'm using 58GB of storage. How is that possible? How do I get under the free 5GB storage even though everything has been deleted?

Hello everyone, 

I canceled my One Pro plan a month ago. Now I'd like to renew and get an add-on (more storage) but first I need to reactivate. To do so I must contact the support, but they're ignoring me.

There is no button to renew the plan. I have all our recordings saved on this account and we want to keep them and renew the plan, yet there is no possibility of renewing under https://zoom.us/billing in Plan Management. It just says: 

I kindly ask anyone who has any information to help me. I also have written to *********** .

Kind Regards.

Mahdi

Сегодня увидела что два дня назад с меня сняли  сумму 1914.43 крон,это почти 200 евро.За что,в уплату чего сняли эту сумму я не поняла.Подписок  никаких у меня не было. В личном кабинете никаких трнзакций не указано,я не поняла,что это ?????

  Верните средства на карту шведского банка

Сообщите мне о решении этого вопроса

Dear Zoom Community Support.

I received a paid invoice yesterday, but I am currently only using one account for that plan.

Current Plan : Zoom One Pro (Quantity 2)

I have a questions.

1. 

Regarding the invoice number (INV255740173) paid yesterday, 
only one account was actually used. Is it possible to cancel the invoice and issue the invoice again as it was used by one account?

2. 

I am requesting to change the owner because the company has gone out of business and I do not have access to the owner's email.

Current owner account : tax @ humab.kr  (It is not using account)

Move to owner account : kukdong @ kd.co.kr (It is admin account)

 -> Owner account + Admin account is possible?

3. 

Is only automatic payment possible for credit card?

Hello Zoom Community,

I hope I can find some help in this channel, as I have been contacting Zoom for six weeks to downgrade our subscription without any success. 

We want to downgrade our subscription from Zoom One Business to a Pro Plan active together with the Webinar 4 license and Cloud Storage and Zoom Scheduler. I contacted Zoom one month before our plan was set to renew. Here I am, six weeks later, with no changes to our plan, we were automatically rebilled for our old and incorrect plan, and I have not received any replies from the Zoom team in over two weeks.

In the plan management page of our admin account, we cannot make any changes to our current plan (the options are greyed out) and it just says to contact support. I sent multiple requests through the contact form shown in that link, and I never received any reply (not even a confirmation email). This started six weeks ago. 

I then started trying other channels, telephone and chat. The chat support person said they would send me an email, and they never did. 

I eventually found the support ticket system and opened a ticket, and I finally got a response (BIL1097881). After multiple back-and-forth messages that went round in circles, the person said making the changes to our plan was beyond their scope and transferred my ticket to a new ticket (GR0258484). I never received any replies to that ticket. No one ever sent any invoice either.

Can anyone help? How can Zoom force us to contact their support to make changes to our plan and then not respond to any support requests? Has anyone else managed to downgrade their subscription? We are extremely frustrated and concerned at this behavior, and we'd greatly appreciate any help.