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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Pinned Posts

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please c... Show more

1.

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 


2.

Need to change the email address associated with your account?

  • Change My Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

3.

Not receiving activation messages?

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom 

 

 

4.

Have questions about purchasing or renewing your Zoom subscription?

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons


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2023-04-27
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2023-04-27
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Refund... automatic renewal without any notification or reminders of the renewal...

I am writing to inquire about my recent annual renewal for Zoom, which was automatically deducted from my bank account on January 28.While I appreciate the convenience of automatic renewal, I was surprised to see that the renewal price did not includ... Show more

I am writing to inquire about my recent annual renewal for Zoom, which was automatically deducted from my bank account on January 28.

While I appreciate the convenience of automatic renewal, I was surprised to see that the renewal price did not include the annual discount that was previously offered to me. I did not receive any notification or email about the exclusion of this discount or the direct deduction from my bank account. Additionally, I could not find any mention of the full renewal price or lack of discount in the renewal email or any promotional offers I received.

As a regular Zoom subscriber for years, I have consistently chosen your services for their value and dependability. However, considering my history as a loyal customer and the lack of prior notice about the change in renewal terms, I kindly request that you apply the annual discount to my recent renewal.

I am available to discuss this further at your convenience and understand any limitations or restrictions that may apply to my request.

Thank you for your time and consideration. I look forward to your response and a quick resolution to this matter.

Sincerely,
Subscriber 125460344

 

This is a copy of my email, and up to this day, no update or whatsoever from zoom. I have been following it up for the last 3 days, getting frustrated. I decided to cancel my subscriptions and requested to refund of the amount that they automatically deducted from my account. 

 

 

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2024-01-31
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2024-01-31
AlfieMonte
By AlfieMonte
• Newcomer
reply-icon Latest Reply -  2024-03-26

Can't cancel my subscription

Having issues cancelling my Zoom subscription. Billed annually. Under Plan Management, there's no cancel plan, it just says contact us. I've submitted a ticket, no response. I'm on the phone with them, but I've been on hold for like 30 minutes. Anyon... Show more

Having issues cancelling my Zoom subscription. Billed annually. Under Plan Management, there's no cancel plan, it just says contact us. I've submitted a ticket, no response. I'm on the phone with them, but I've been on hold for like 30 minutes. Anyone have any success with this? Seems very sketch..


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2023-11-20
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2023-11-20
Zoomer420
By Zoomer420
• Newcomer
reply-icon Latest Reply -  2024-03-26

Subscription

Hello, everyone! I have recently upgraded my membership, in January. But yesterday I got a notification during the lesson that I have a 40 minute limitation, why is that? And now I see that I have a basic membership. Where should I write to solve thi... Show more

Hello, everyone! I have recently upgraded my membership, in January. But yesterday I got a notification during the lesson that I have a 40 minute limitation, why is that? And now I see that I have a basic membership. Where should I write to solve this problem?


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2024-03-26
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2024-03-26
Asya_05
By Asya_05
• Newcomer

SSO with Azure Step by Step

Looking to secure our Zoom environment with SSO, i've read the short Zoom guides but wondered if there's any more detailed guides?

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2023-01-19
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2023-01-19
kerseyr
By kerseyr
• Newcomer
reply-icon Latest Reply -  2024-03-25

OTP Code not received

How do i get an address off the bounce list so i can receive and OTP Code.

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2024-03-25
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2024-03-25
markarmstrong67
By markarmstrong67
• Newcomer

Passcode Length

We have recently noticed that passcodes for meetings cannot be longer than nine characters. The documentation says system supports up to 99, we are not seeing that. Any passcode longer than 10 is invalid. Is anyone else experiencing the same behavior... Show more

We have recently noticed that passcodes for meetings cannot be longer than nine characters. The documentation says system supports up to 99, we are not seeing that. Any passcode longer than 10 is invalid. Is anyone else experiencing the same behavior?

 

Relevant information:

  • using web interface (zoom.us) as admin/owner.
  • Happens in Chrome as well as Edge.
  • same behavior in Zoom ver 5.14.6.
  • No error code, it stops receiving/displaying input after tenth character.

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2023-07-01
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2023-07-01
Artegal23
By Artegal23
• Newcomer
reply-icon Latest Reply -  2024-03-25

"Organization doesn't exist" when trying to link to account

Trying to take one employee's individual account to our company's Zoom business account. When go into account and walk through steps to link to an external account and enter admin email address for business account, I see an error, "Organization does... Show more

Trying to take one employee's individual account to our company's Zoom business account. When go into account and walk through steps to link to an external account and enter admin email address for business account, I see an error, "Organization doesn't exist." I can't find anything online about this or why this is happening when I confirmed the email address. 


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2024-03-25
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2024-03-25
erinsmw104
By erinsmw104
• Newcomer

Change of plan and twice deducted amount

Hello, I decided to change my plan and yesterday you deducted the money for the old plan and today all the money for the new plan. Is it possible to get a refund for the original plan if I only use the new plan?

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2024-03-25
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2024-03-25
Lukas12345
By Lukas12345
• Newcomer

Contacting the help desk

URGENT Please can somebody tell me how to contact a real person who will respond to an email? Zoom is sending me bills for services which I do not have, to an email address which I no longer use. I cannot spend days and days of my time wading through... Show more

URGENT Please can somebody tell me how to contact a real person who will respond to an email? Zoom is sending me bills  for services which I do not have, to an email address which I no longer use. I cannot spend days and days of my time wading through FAQs, especially when there is nothing there which corresponds to my case. it must be possible to contact these people in some sort of sensible way. SOS. Thank you, Claireb3


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2024-03-25
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2024-03-25
Claireb3
By Claireb3
• Newcomer

Transferring a meeting scheduled in basic account to company's licensed account?

Can anybody help? I have scheduled a meeting via my basic Zoom account, not realizing that it would cut out after 40mins. My company has a licensed account that I can use but I do not know how to switch the already shared meeting link from my basic a... Show more

Can anybody help? I have scheduled a meeting via my basic Zoom account, not realizing that it would cut out after 40mins. My company has a licensed account that I can use but I do not know how to switch the already shared meeting link from my basic account to the licensed account? Is this possible?


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2024-03-25
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2024-03-25
ClaireBourke
By ClaireBourke
• Newcomer
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