cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Subscription

CR3
Newcomer
Newcomer

‎2024-07-16 07:35 AM - edited ‎2024-07-16 07:44 AM

Can anyone assist me on my concern?
In April 2, 2024, I've sent an email to teamzoom@zoom.us informing the team that our account was charged automatically although we were not requesting it.  What we did is we canceled the subscription.   We renewed our subscription on July 16, 2024, and paid the required amount. However, 1the following concerns still needs to be addressed: 
1. a notification pops up, informing us of the outstanding balance of $15.  Upon checking the billing and payment history, no billing amounting to @$15 included in the list.
2. There is   3.87 dollar credited on our account dated April 20, 2024. 
3.  We can't go live in FB page using zoom  due to "PERMISSION ERROR". 
 
With this, we would like to ask for your team's assistance as soon as possible. We'll  be using the zoom's FB live on July 18, 2024. 
 
Thank you.
0 Likes
0 REPLIES 0