I Paid For Zoom Subscription and Till now even I got the mail that Payment has been processed then also I am not able to see the invoice or unable to use the Upgraded zoom even still my Current Plan is Showing as Basic Even after paying the full amount and receiving the mail that Payment has been Processed any body please help

Hello!
I'm writing to inquire about upgrading some basic accounts within our Zoom Workplace Pro organization. I have  two pro accounts. Pro account 1 connected many other Zoom accounts to the account but those accounts are only basic ones. I also have another pro account 2 that has 18 available licensed paid (pro) accounts to add.

My goal is to turn a few basic accounts (connected to pro account 1) to Pro accounts. Can we somehow update some basic accounts from pro account 2 that has available licensed paid (pro) accounts WITH leaving these accounts connected to account 1?

Iwant to do it this way because I have already paid pro accounts but from account 2. At the same time, it is essential that these accounts we want to switch to PRO be connected to account 1 (that doesn't have more available pro accounts to add without paying).

Maybe we can transfer somehow a few paid pro accounts from account 2 to account 1?

Thank you for your assistance!

Hi,

I have a Zoom One Pro plan on annual billing cycle and required the Large Meeting add on for a couple of months. I was given a discount for 3 months of 50% on a MONTHLY BILLING CYCLE, (it says "subscription period monthly"). Now I want to cancel the add on. Not only did it restart my annual billing cycle for my Zoom One Pro plan (when I was going to cancel this month!) but also it won't now let me cancel the add-on either, and says:

"You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."

I tried contacting zoom, with zero response and also saw that this topic has been posted before with no responses from zoom.

Unless I cancel the PayPal billing agreement on my end within two days (which I will do if unresolved) it will automatically charge me again for the add on.

Having a monthly suscription plan for add-ons and not being able to cancel them at the end of the month is a scam.

Any thoughts on how to cancel the Large meeting add-on subscription?

I've moved to a different country. When I try to change my billing address, I'm unable to do so. The error shown is "We are unable to update your billing country since it is ineligible for this currency" and I'm unable to change the currency as that is disabled.

hi all,
appreciate anyone can let me know why my workinglive account no more working in zoom.
my enterprise package has downgraded to basic package.
i live chat and report issue to them 2 days a go and no one come to contact me and help me in this.

anyone has the same issue or gotten the solution for this?
Truly appreciate if you could help me urgently.

tq Rachel
Malaysia

Hi all. I was planning to cancel my subscription but forgot. Just realised that I purchased 1-year-long subscription through my Apple (152.99 GBP). Is there a way to get this money back? Maybe asking them to charge me a monthly price rather than full year? or is it too late for everything?

Thanks in advance.

i have a big problem,

i recived an invoice for a all year with an amount that is witout a copun , i reached to ZOOM BILLING Costumer Service to remove the invoice becouse i want to put the copun and downgrade the licenes.

they told me to cancel the plane so i did but. the invoice is still want me to pay until all year.

how can you help me?