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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

I have changed my email but when I try to sign in it continues to revert back to the old email

Hi, I have changed my sign in email but when I sign out and try to sign in again the system reverts to the old email and because I don't own that email we can't access our account. Help Thanks, Debbie

2023-02-14
|
Posted in Billing & Account Management
Latest Reply 2023-02-14
dcoate by dcoate • Listener
  • 162 Views
  • 1 replies
  • 0 likes

Can an owner/admin have a basic account?

I am the owner/admin of our account with about 15 users. I have a licensed account but hardly use it. As the owner/admin, can i drop down to a basic account and give someone else my licensed account? thank you!

2023-02-14
|
Posted in Billing & Account Management
Latest Reply 2023-02-14
suzieh by suzieh • Listener
  • 213 Views
  • 1 replies
  • 0 likes

how to change sign in email

I get signed in automatically but with old email and password. How do I change it?

2022-12-22
|
Posted in Billing & Account Management
Latest Reply 2023-02-14
isa86 by isa86 • Listener
  • 592 Views
  • 5 replies
  • 0 likes

Paid Pro account but told I have Basic

How do I contact someone at Zoom? I pay for a Pro account monthly and have since June. My meetings go well over the 40 minutes of a Basic plan but It says I have only Basic. Can someone suggest how to directly contact Zoom about this problem? Many, m...

2023-02-11
|
Posted in Billing & Account Management
Latest Reply 2023-02-13
stanne by stanne • Listener
  • 273 Views
  • 1 replies
  • 0 likes

Subscriotion

I have just paid monthly plan. but I got message that auto pay facility has been activated successfully.. I want to canceel auto upgrade facility. Please remove it.

2023-02-13
|
Posted in Billing & Account Management
Latest Reply 2023-02-13
vrbees by vrbees • Listener
  • 218 Views
  • 1 replies
  • 0 likes

Resolved! I've been charged double my subscription fees!

I pay £7.19 every month, but this month I got charged double the fees; £14.39! I can't contact Zoom team. What should I do. Shall I cancel the subscription before the renewal date or what?

2023-02-08
|
Posted in Billing & Account Management
Latest Reply 2023-02-13
Ensooo by Ensooo • Listener
  • 216 Views
  • 1 replies
  • 0 likes

Resolved! Billing error (cloud storage)

Hello I'm being charged $273.11 for a cloud overage fee from Jan 14, 2023 to Jan 16, 2023. I recently contracted a 30 GB extra cloud storage + my usual pro account. If I check the cloud storage report, it says that I used between 7.82 GB and 12.72 GB...

2023-02-08
|
Posted in Billing & Account Management
Latest Reply 2023-02-13
PAE by PAE • Listener
  • 355 Views
  • 1 replies
  • 1 likes

I've lost access to my account

Hello everyone, I wanted to know if I could receive help to recover my zoom account, it turns out that I tried to recover my password but I did not receive the recovery email in my associated account, the zoom articles indicate that they may be in sp...

2023-02-13
|
Posted in Billing & Account Management
mrodriguez by mrodriguez • Listener
  • 155 Views
  • 0 replies
  • 0 likes

Waiting for refund for almost 6 months

Hello, Has anyone been waiting for their refund for almost 6 months or longer? I requested a cancellation and it feels like this guy is taking me around for a spin. We are a charity organization and they haven’t given us our money back still. Keeps t...

2023-02-13
|
Posted in Billing & Account Management
websevak by websevak • Listener
  • 290 Views
  • 0 replies
  • 0 likes

Hello

İ just payed for 500 people zoom with my credit card but its still 100. Can you please solve it as son as possible. Mail adres is: ***********

2023-02-13
|
Posted in Billing & Account Management
Sawasturkan by Sawasturkan • Listener
  • 144 Views
  • 0 replies
  • 0 likes
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