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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Create Account

I'm trying to create an account to one new employee and I've tried a several time but I never receiving the email with the verification code to be able to create the account. We are more than 20 people and all goes well with all other account but thi...

2023-02-07
|
Posted in Billing & Account Management
Fred5 by Fred5 • Listener
  • 513 Views
  • 0 replies
  • 0 likes

Changing Email Addresses

I have two accounts-a free one with my personal email address, and one for work with my work email address. In my work account profile, I have my work email address listed. Despite this, when I schedule meetings through my work account, it still send...

2023-02-07
|
Posted in Billing & Account Management
kcarden by kcarden • Listener
  • 222 Views
  • 0 replies
  • 0 likes

ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD

ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD THEY ARE MAKING UNAUTHORIZED CHARGES ON MY ACCOUNT - I CALLED PAYPAL AND MY BANK I CAN'T CALL ANYONE AT ZOOM - THERE IS NO PHONE NUMBER ALL THE EMAIL ...

2023-01-12
|
Posted in Billing & Account Management
Latest Reply 2023-02-07
ANIJANE by ANIJANE • Listener
  • 355 Views
  • 3 replies
  • 0 likes

Consulta

Hola, Me pueden explicar algo por favor, tengo muchas dudas, hoy retome mi plan de 15 us estaba trabajando con el plan gratuito. Y como antes ya tenía este plan, sabía que tiene tiempo ilimitado, y hoy que volví a contratar me di cuenta que solo tien...

2022-06-15
|
Posted in Billing & Account Management
Latest Reply 2023-02-07
Verosoficoronel by Verosoficoronel • Listener
  • 1760 Views
  • 1 replies
  • 0 likes

Can't log in - Help

Hello everyone, My account is linked to an old email that was hacked and I no longer have acces... So everytime I tryed to log in it asks me a "verification code" THAT I NO LONGER HAVE access... what can I do??? Every option that I searched on the in...

2023-02-06
|
Posted in Billing & Account Management
Latest Reply 2023-02-07
lalaiao by lalaiao • Listener
  • 438 Views
  • 2 replies
  • 0 likes

billing

i can´t delete my credit card data from zoom after cancel muy pro acount a going back to free acount

2023-02-06
|
Posted in Billing & Account Management
Latest Reply 2023-02-06
Lucativa by Lucativa • Listener
  • 239 Views
  • 1 replies
  • 0 likes

How to update my account payment details but cannot find the link to do anything

Hi Guys, I'm needing to change my card details and cannot find the path through billing to do what should be a simple task! I need to know what this would be called, and preferably a simple step by step process from login to getting to the desired lo...

2023-02-06
|
Posted in Billing & Account Management
Latest Reply 2023-02-06
GillSt by GillSt • Listener
  • 295 Views
  • 1 replies
  • 0 likes

Resolved! Cradock

Why dont we get our invoices i paid in full last year but still had to pay in in january.still waiting for a response .

2023-02-05
|
Posted in Billing & Account Management
Latest Reply 2023-02-06
Amy18 by Amy18 • Listener
  • 176 Views
  • 1 replies
  • 0 likes

Help Upating

Anyone know how I can update my software? It is saying I have to update, but an IT specialist is required. It wont let me log in, so support wont help me because they require your meeting ID in order to help you. Sales transfers me to billing. And bi...

2023-02-06
|
Posted in Billing & Account Management
Latest Reply 2023-02-06
SernaTax by SernaTax • Listener
  • 198 Views
  • 1 replies
  • 0 likes

Resolved! refund

Zoom charged me $149.90 but I only got free service all year. I want a refund. Please help.

2023-01-11
|
Posted in Billing & Account Management
Latest Reply 2023-02-06
rweaver333 by rweaver333 • Listener
  • 214 Views
  • 1 replies
  • 0 likes
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