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How to unlink my account from the Owner?

MBConsulting
Newcomer
Newcomer

‎2024-10-21 02:59 AM

A few years ago, a client added me to their professional Zoom account and my basic account still seems to be linked to theirs. The client ceased to exist and also claims the zoom account is no longer existing and that they don't have further access to it. However in my account they are still the "owner" and for example I cannot share whiteboards to anyone else. Anyone got a solution on how to unlink if I am not the owner?

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2 REPLIES 2

BakerHe
Community Champion | Employee
Community Champion | Employee

‎2024-10-22 03:15 PM

HI @MBConsulting Here is the answer - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067508

BakerHe_0-1729635340409.png

 

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MBConsulting
Newcomer
Newcomer

‎2024-10-23 01:07 AM

Thank you. I think because the account my account was associated with is no longer a paid account, the button you are referring to does not exist. There is something about a transfer code but not sure how to use that.

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