Current VOIP provider went out of business, now a crisis for my nonprofit….

[DesigningCEO]

Hello the matters at hand here are so complex, for many reasons, that I cannot figure out how to set up both a residential and business ZOOM account, primarily being ZOOM phone, email, fax, and SMS.  Your chat agent in support promised me new hardware at no charge because he said this was part of your nonprofit policies and proceeded to tell me that you have a specific program that pays all of a nonprofits account.  He said your giving fund/agent was called ZOOM CARES.  Which is true at least in part because you have a big portion on your corporate website dedicated to your giving efforts all over the world.  Which as a nonprofit CEO, I that alone is totally awesome, thank you.  Anyway, my start up of services still has not come together now for over 6 months.  You were to have sent me free hardware/phones, etc… 3 months ago and still, to date, nothing.  Furthermore still no phone services.  My point being here is that I need a community expert to engage now and help me sort this out, plus I feel strongly that your upper management that oversees small business accounts to step in and help us all.  That is just common sense to me.  This is my first post here in the community.  I really did not want to post such but now, as of this date, I am begging and desperate for help ASAP.  I can assure you that as a corporate CEO that I have been much more patient than anyone would normally be.  I am going to hope that somehow you can respond to me privately re: this post so that I can relay to you confidential info that you will need to sort this mess out.

Thanks, 

E