Changing Sign in email

[lon1]

The email I used to sign in to my zoom pro account has been deleted and I cannot find a way to change it as the new email has to be verified by the old one. I can still sign with my old one, but it's only a matter of time before I hit a problem. Have tried to enter a support ticket but heard nothing back because, surprise, surprise, it goes to the old email which no longer exists. And I probably won't hear anything back from this because, surprise, surprise, it will go to my old email!

[MGSR · Accepted solution]

Hello @lon1,

Welcome to the Zoom Community! We're glad to have you here.

Please follow these steps to change your email address:

1. Access the support request form. 
2. Next to Unable to access your account?, click Troubleshoot login issues.
   The chatbot will open and provide you with a list of options to assist you with changing your login email if you don't have access to the original email address.

You can read more in this article.

Let us know if you need further assistance.

[MGSR · Accepted solution]

Hello @lon1,

Welcome to the Zoom Community! We're glad to have you here.

Please follow these steps to change your email address:

1. Access the support request form. 
2. Next to Unable to access your account?, click Troubleshoot login issues.
   The chatbot will open and provide you with a list of options to assist you with changing your login email if you don't have access to the original email address.

You can read more in this article.

Let us know if you need further assistance.

[jdott16 · Accepted solution]

Hello,

I would recommend reviewing the following support article to assist with this issue: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063624#:~:text=a%20security%20pre...

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[MGSR]

Hi @lon1!

Did you see the previous responses?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @lon1!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answers as solutions.

If you need further assistance, please let us know.

Have a fantastic day!