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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Inadvertently selected 13 and under students for the Zoom Educational Account

Good Morning, How long does it take to approve a Consent to Educational Data Collection From? One of our staff is trying to create a free account and inadvertently selected 13 and under. What do we need to do in order to rectify this problem.

2023-03-02
|
Posted in Billing & Account Management
Procurement by Procurement • Listener
  • 153 Views
  • 0 replies
  • 0 likes

Login Page Always Has Another Email address from previous account

How can I access an account I have just opened and paid for if this keeps happening?Is there an email where I can write to a human as opposed to a bot?Thanks,John O'Dowd

2023-03-02
|
Posted in Billing & Account Management
JohnODowd by JohnODowd • Listener
  • 154 Views
  • 0 replies
  • 0 likes

Cloud recording space

Hello, I recently received an email from zoom stating that my account is using more than the available cloud recording storage and that Cloud recording will be disabled on Jan 11. This is an integral part of our business and I cant afford for this to...

2023-01-10
|
Posted in Billing & Account Management
Latest Reply 2023-03-02
pokerbootcamp by pokerbootcamp • Listener
  • 421 Views
  • 4 replies
  • 3 likes

zoom subscription cancellation doesnt appear in my credit card transaction detail

Hi, i have an issue with the subscription cancellation. I cancelled the subscription at jan 19 2023, but until february 28 2023, the refund (credit to that cancellation) still doesnt appeared in my credit card transaction detail. How many days is the...

2023-03-01
|
Posted in Billing & Account Management
Latest Reply 2023-03-02
kppnbkt9 by kppnbkt9 • Listener
  • 211 Views
  • 1 replies
  • 0 likes

2023제품자동연장계약 취소및 환불요청

사용자 이재학 id 7246178532 닉네임 이재룡(오산대원 이재룡) 2023년2월17일 제품구매 1년치 자동계약이 되어있어서 해지 요청을 합니다. 저에 삼성카드로 1년치 22만 결제가 되어있는데요 해지 요청을 합니다. 그리고 이재학명의 삼성카드로 환불요청합니다.

2023-02-23
|
Posted in Billing & Account Management
Latest Reply 2023-03-02
이재학 by 이재학 • Listener
  • 224 Views
  • 1 replies
  • 0 likes

Why am I still charged when I cancelled my subscription in December 2022?

I have been charged January and February when I cancelled my subscription in December 2022? Please re-inmburse me asap

2023-02-28
|
Posted in Billing & Account Management
Latest Reply 2023-03-01
chantalpotgiete by chantalpotgiete • Listener
  • 177 Views
  • 1 replies
  • 1 likes

Resolved! Cancelleation and refund

As soon as possible I want a refund for the automatic plan. Please.

2022-06-26
|
Posted in Billing & Account Management
Latest Reply 2023-03-01
Kihye by Kihye • Listener
  • 430 Views
  • 2 replies
  • 0 likes

Changed Email, now says I need to upgrade again.

Hi, I paid and have an upgraded account with Zoom, but I recently changed my email, and when I did that, it disappeared, and now says I need an upgraded account. It is affecting my business, and if I do not get it resolved soon, will do chargeback. I...

2023-03-01
|
Posted in Billing & Account Management
tompkinsventure by tompkinsventure • Listener
  • 165 Views
  • 0 replies
  • 0 likes

complaint for my subscription deducted from my credit card, but no confirmation on my account

 

CBB42C6C-1100-42E6-A968-FD39B21A15AB.jpeg
2023-03-01
|
Posted in Billing & Account Management
BIEME by BIEME • Listener
  • 154 Views
  • 0 replies
  • 0 likes

Changing Account users

I have paid for 3 accounts. One is working fine, one is deactivated, but even as Admin it won't let me reactivate it and one is linked to a person who has left and I need to change the name and email. I can do this however it sends an email to the pa...

2023-03-01
|
Posted in Billing & Account Management
development76 by development76 • Listener
  • 152 Views
  • 0 replies
  • 0 likes
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