hi,

I am writing to inquire about access to my previously recorded sessions. I was a paid subscriber to the service and completed a payment . However, after completing the payment, I was unable to access my recorded sessions.

I would like to know if it is possible to regain access to these recordings without purchasing a new monthly subscription. I am also wondering if all the recordings are still saved on your servers, and I simply do not have access to them at this time.

Thank you all

Hello,

I have a few concerns about my Zoom profile, and just wanted to note it here and see if anyone else had experienced something similar. 

It is currently saying that I have a Facebook account linked to my Zoom (I do not). It's also not giving me the option to troubleshoot or disconnect it. I am concerned about this because I deleted my Facebook, which I'd had since like high school because I wanted to take a social media break.  Recently, due to some other issues, I had to see if it was somehow still active and/or had been compromised or someone else was using a page and pretending to be me.

When I tried to enter the email address associated with it, I was told my account had been disabled due to violating community guidelines. However, I was able to open another Facebook page and promptly tried to take the steps of identity verification - it would not allow me to. It only allowed me to do two-step verification,  so I am worried that whatever Facebook page it is saying is connected to my Zoom is a page that someone else is using - it is not me, and it's clearly not a Facebook page the I have access to. 

This concerns me. 

My email address was deleted now but this account of zoom still exists and it is zoom pro which means it still cost 16.99 USD every month. I tried to cancel the zoom pro but it demand the verification code. Now, I couldn't sign in to my zoom account. What can I do to cancel the zoom pro??

Yesterday, I've succeed changed currencies from AUS$ to IDR. But today I still can't buy or add additional plan for large meeting. It says "You can not edit your current plan until your currency change request is complete. (300)". My office have planned a large meeting for this evening.

Hello. I signed up with an email address for my work. I did this before the organization set us up with Zoom through them. I didn't realize they were going to do that. So the work email, even though it's my organization's email they assigned me, doesn't seem to be associated with the organization. I've looked for the invitation link they sent me, but cannot find it. How can I reset this email address to match with my organization's? They have a business account. Mine is showing as a personal account even though it's the company's email address.

I just had my subscription auto-renew...and Zoom added products to the invoice I never subscribed to, goosing up the total invoice.  To me, this is unfair trade practices and poor customer relations.  I plan to take this to right place inside Zoom or a state AG to remedy.   However, I am raising awareness for everyone to review invoices when they occur and not blindly trust the invoice is correct and allow the payment to go forward.