You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.

Learn more about our hybrid event experience
community.title
  • Products
    Zoom One

    Everything you need to work together, all in one place.

    Explore Zoom One's Collaboration Tools
    • Virtual Meetings
      Virtual Meetings

      Connect virtually from anywhere with Zoom Meetings

    • Team Chat
      Team Chat

      Collaborate together with Zoom Chat

    • VoIP Phone System
      VoIP Phone System

      Call the world with Zoom Phone

    • Online Whiteboard
      Online Whiteboard

      Create and brainstorm with Zoom Whiteboard

    • Conversational Intelligence
      Conversational Intelligence

      Rich conversation analytics to improve sales

    • Email and Calendar
      Email and Calendar

      Send and receive messages and calendar invitations

    • custom-zoom-products.custom-zoom-products.virtual-working-spaces-title
      Virtual Working Spaces

      Bring fluid interactions to hybrid teams with Zoom Huddles

    Zoom Spaces

    Innovative video solutions for every meeting space.

    • Conference Room Systems
      Conference Room Systems

      Bring meeting spaces online with Zoom Rooms

    • Connected Conference Rooms
      Connected Conference Rooms

      Conference Room Connector links existing rooms to Zoom

    • Workspace
      Workspace

      Innovative solutions for every space

    Zoom Events

    Solutions to host impactful virtual and hybrid experiences.

    Find a Solution for Every Event
    • Event Platform
      Event Platform

      Host hybrid and virtual events with Zoom Events

    • Single-Session Events
      Single-Session Events

      Elevate your brand with single session events powered by Zoom Sessions

    • Online Webinars
      Online Webinars

      Broadcast at scale with Zoom Webinars

    • Community Events
      Community Events

      Host and attend classes, group events, and more OnZoom

    Zoom Contact Center

    An omnichannel cloud solution optimized for video.

    • Cloud Contact Center
      Cloud Contact Center

      Engage customers with Zoom Contact Center

    • Virtual Agent
      Virtual Agent

      Deliver intelligent support with conversational AI

  • Solutions
    Industries

    Zoom solutions elevate collaboration across vertical use cases.

    Discover Zoom Industry Solutions
    • Education

      Enabling exciting new ways to teach, learn, and connect globally

    • Financial Services

      Transforming client engagement and employee experiences

    • Government

      Improving collaboration between agencies, ministries and constituents

    • Healthcare

      Connecting care, collaboration, and medical innovation

    • Manufacturing

      Real-time communication, anywhere in the world

    • Retail

      Bridging the in-store and online experiences

    Services

    Expert support and services for all your design, strategy, implementation, event, and hardware needs.

    • Global Services

      Global Services

    • Hardware as a Service

      Flexible subscription plans for hardware

    Developer Platform

    An open platform that allows developers to build Zoom apps and integrations.

    • Marketplace

      Explore over 1,500 apps in Zoom App Marketplace

    • Docs & Guides

      Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs

    • Developer Tools

      Resources that help developers evaluate & build with our solutions

    • Developer Forum

      Post your questions and get help from our developer community

    Partners

    Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.

    • Partner Solutions

      Explore Zoom's technology ecosystem

    • Find a Partner

      Find a trusted Partner

    • Become a Partner

      Learn about Zoom's Partner Programs

    • Partner Portal

      Access marketing & sales resources

    • Partner Learning Center

      Login to the Partner Portal and click 'Learn'

  • Resources
    Explore

    Discover new ways to use Zoom solutions to power your modern workforce.

    • Zoom Blog
    • Resource Library
    • Webinars and Events
    • Customer Stories
    • Zoom Trust Center
    Learn

    Access expert-led tutorials on Zoom products and features.

    • Learning Center
    • How-to Videos
    Connect

    Network with other Zoom users, and share your own product and industry insights.

    • Zoom Community
    • Developer Forum
    • Partner Portal
    Support

    Get documentation on deploying, managing, and using the Zoom platform.

    • Customer Support
    • Developer Support
    • Premier Support
    Download Zoom Client
    Download Zoom Client

    Keep your Zoom client up to date to access the latest features.

    Download Center
    Zoom Virtual Backgrounds
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Products

    Zoom One

    • Meetings
    • Team Chat
    • Phone System
    • Whiteboard

    Zoom Spaces

    • Rooms and Workspaces

    Zoom Events

    • Events and Webinars
    • OnZoom

    Zoom Contact Center

    • Contact Center

    Developer Platform

    • Marketplace
    All Products
  • Industries
    • Education
    • Healthcare
    • All Industries
  • Events
    • Zoomtopia
    • Work Transformation Summit
    • All Events
  • Quick Links
    • Zoom Status
    • Submit Feedback
    • Community Terms and Guidelines
    • Getting Started
    • Community Center
    • Happy Rewards
    • Social Corner
    • Community Champion Program
    • Billing & Account Management
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Accessibility 1
  • Account Access 178
  • Admin 131
  • Agent & Supervisor Experience 1
  • Analytics and Reports 2
  • Billing & Invoices 367
  • Chat group and contacts settings 1
  • Chat history 1
  • Collaboration Tools 1
  • Creating & Scheduling 2
  • Customer Stories 1
  • Other 83
  • Participants 1
  • Payment Methods 95
  • Recordings 1
  • Scripting 1
  • Stories 1
  • Subscriptions 230
  • Upgrade Account 142
  • User & Role Administration 5
  • Zoom Apps 1
  • Zoom Virtual Agent 1
Top Happy Leaders
User Count
Ray_Harwood
Community Champion | Customer Ray_Harwood
3
S_K
Community Champion | Zoom Employee S_K
2
Frank_TB
Community Champion | Customer Frank_TB
2
Bort
Community Champion | Zoom Employee Bort
1
david-vola
Community Champion | Zoom Partner david-vola
1
View all

Pinned Posts

  • 559 Views
  • 0 Replies
  • 1 Likes

Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Can't access my account. Zoom doesn't recognise my email address anymore.

Hi. I access a work paid-for account for a company. I can't now access the account and it says there is no account associated with my email address. Consequently I have no access to the company zoom account and the email reset doesn't work. Can anyon...

2023-03-17
|
Posted in Billing & Account Management
Latest Reply 2023-03-20
Tara5 by Tara5 • Listener
  • 198 Views
  • 1 replies
  • 0 likes

Cancellation made, payment taken

I canceled my acocunt and the future payments, but the payment was made on March 18th, 2023. I'd like to cancel the payment and get a refund.

2023-03-19
|
Posted in Billing & Account Management
TaniaCopeland by TaniaCopeland • Listener
  • 148 Views
  • 0 replies
  • 0 likes

Switching a Zoom Account

We are switching billing/contact information on a paid Zoom account with my contact information. In the profile, it is not allowing me to update the email: Email '***********' has already been used. My presumption is that it is because I have a free ...

2023-03-18
|
Posted in Billing & Account Management
Latest Reply 2023-03-18
FCCA by FCCA • Listener
  • 159 Views
  • 1 replies
  • 0 likes

Upgrade issues

I paid to upgrade my account which expires on the 12th May 2023 but today my meeting ended after 40 minutes...any reason why ? and is it possible to actually speak to someone at zoom??

2023-01-20
|
Posted in Billing & Account Management
Latest Reply 2023-03-18
PMW05 by PMW05 • Listener
  • 820 Views
  • 8 replies
  • 0 likes

Pagamento

Já efetuei o pagamento mas continua aparecendo a mensagem de cobrançaComo proceder? 

Captura de Tela 2022-04-20 às 15.38.12.png
2022-04-20
|
Posted in Billing & Account Management
Latest Reply 2023-03-18
Z26Metaeducação by Z26Metaeducação • Listener
  • 384 Views
  • 2 replies
  • 0 likes

Meeting interrupted in spite of having a basic plan payed. how do I get support?

How can I hav contact with somebody  who has an answer to my problem.

2023-03-16
|
Posted in Billing & Account Management
Latest Reply 2023-03-17
Hans_T by Hans_T • Listener
  • 253 Views
  • 3 replies
  • 0 likes

being charged for incoming calls

why i am being charged for incoming calls on my Toll Free despite having 12 user license with unlimited US/CA minutes.

2023-03-09
|
Posted in Billing & Account Management
Latest Reply 2023-03-17
nepster by nepster • Listener
  • 270 Views
  • 3 replies
  • 0 likes

Zoom- Lizenz kündigen

Wir möchten eine von 3 Lizensen küdigen, da wir sie nicht brauchen- Wie können wir es machen?

2022-09-26
|
Posted in Billing & Account Management
Latest Reply 2023-03-17
Valery549 by Valery549 • Listener
  • 252 Views
  • 1 replies
  • 0 likes

Unable to access my paid Pro- account

Using a former work email address, I personally upgraded my zoom capability from the free usage to the next level up in order to go beyond the 40 min time limit. Although I used it for work, I also used it for personal meetings. I was using this acco...

2023-03-10
|
Posted in Billing & Account Management
Latest Reply 2023-03-17
laplumece by laplumece • Listener
  • 216 Views
  • 1 replies
  • 1 likes

Annual Subscription Reversal

Dear Support team We do not wanted to continue with zoom paid licences for this year. our term should supposedly be terminated on 28th FEb 2023 however USD$ 299 is charged for two licenses which are no more required. You are rrequested to please clos...

2023-03-15
|
Posted in Billing & Account Management
Latest Reply 2023-03-16
Saad_Yousaf by Saad_Yousaf • Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • « Previous
    • 1
    • …
    • 56
    • 57
    • 58
    • …
    • 139
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • ESG Responsibility
    • Media Kit
    • How-to Videos
    • Developer Platform
  • Download
    • Meetings Client
    • Zoom Rooms Client
    • Zoom Rooms Controller
    • Browser Extension
    • Outlook Plug-in
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
      • עברית
      • Ελληνικά
      • Українська
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2023 Zoom Video Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros