cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Email address provided in the request is not associated with an active zoom account

alblsa
New Member
New Member

‎2025-01-23 01:32 PM

Hello everyone,

After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."
I am currently logged into my desktop account (workplace basic). It might be that I am somehow using my personal email attached to this account rather than my work email. If this is the issue, I don't remember what work email I may have used to create the account and am not sure how to resolve this.

Thank you for your help!

 

 
0 Likes
0 REPLIES 0