Email address provided in the request is not associated with an active zoom account

[alblsa]

Hello everyone,

After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."
I am currently logged into my desktop account (workplace basic). It might be that I am somehow using my personal email attached to this account rather than my work email. If this is the issue, I don't remember what work email I may have used to create the account and am not sure how to resolve this.

Thank you for your help!

[TJM1]

I am having the same issue. I made a point to log out of all other devices that may have been signed into zoom in case this was confusing the system. Very odd. I've been trying to submit a ticket for weeks now and keep getting the same message