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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

residency certificate

How can i get zoom residency certificate for 2024?

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2024-09-01
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2024-09-01
MichalGissi
By MichalGissi
• Newcomer

ABONELİK

31 Ağustos 2024'te ortaklıklarını sonlandıracaktır. Bu, WorkingLive ile ilişkili Zoom hesabınızın feshedilmesiyle sonuçlanacaktır ve hesabınızla ilişkili hizmetlerin kesintiye uğramasını ve verilerin kaybolmasını (tekrarlayan Zoom Toplantıları ve Zoo... Show more

31 Ağustos 2024'te ortaklıklarını sonlandıracaktır. Bu, WorkingLive ile ilişkili Zoom hesabınızın feshedilmesiyle sonuçlanacaktır ve hesabınızla ilişkili hizmetlerin kesintiye uğramasını ve verilerin kaybolmasını (tekrarlayan Zoom Toplantıları ve Zoom Toplantılarının bulut kayıtları gibi) önlemek için 31 Ağustos'tan önce işlem yapmanız gerekir . Böyle bir mesaj geldi. şuan kayıtlarım hep silindi. aynı paketi devam ettirmek için nereye başvurmalıyım. Kayıtlarım geri gelsin istiyorum.ben (Türkçe)


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2024-09-01
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2024-09-01
MMMR_
By MMMR_
• Zoom Partner

Resolved! You have a bug in License Management

Under the new policy, we have limitation to assign the pro license to another user in the organization. However once we changed to unassign, the pro license is idle and cannot assign back to any one else. At least the license should be available to t... Show more

Under the new policy, we have limitation to assign the pro license to another user in the organization.

 

However once we changed to unassign, the pro license is idle and cannot assign back to any one else.

 

At least the license should be available to the owner right? Please fix the bug.


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2024-08-27
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2024-08-27
nathanyautikho
By nathanyautikho
• Explorer
reply-icon Latest Reply -  2024-08-29

account settings missing

pls help

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2021-08-19
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2021-08-19
THEVVAH
By THEVVAH
• Newcomer
reply-icon Latest Reply -  2024-08-29

Can't get live chat support

I have a paid account but the chat bot says I cannot get support for my account, I have to use the community forums, why is this?

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2024-08-15
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2024-08-15
MPRachel
By MPRachel
• Explorer
reply-icon Latest Reply -  2024-08-29

Change Email Domain

Good day Is there any experience when your company needs to change the name and domain email name?what steps do I need to take in Zoom after my company changes the domain email and what impact or problems arise?I watched on YouTube you can add the do... Show more

Good day

 

Is there any experience when your company needs to change the name and domain email name?

what steps do I need to take in Zoom after my company changes the domain email and what impact or problems arise?

I watched on YouTube you can add the domain in "Account Management > Account Profile > add Domain".

But in my Zoom account (Admin Account), that link doesn't have (add Domain). My page as image attach

 


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2024-08-29
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2024-08-29
alatifo
By alatifo
• Newcomer
reply-icon Latest Reply -  2024-08-29

Cant see my face or share screen on webinar it says not responding

On 2 seperate occassions I have been granted co host for a webinar. I have never used a zoom webinar before. That being said I was backstage all going well. When it was time for me to go in and i was live. I cant get thru the door. People can hear me... Show more

On 2 seperate occassions I have been  granted co host for a webinar. I have never used a zoom webinar before. That being said I was backstage all going well. When it was time for me to go in and i was live. I cant get thru the door. People can hear me and see my name on the webinar  but cant see me nor can I share a screen. It says zoom is not responding. Its def not my internet as previously thought. Why cant I go on live webinar and show my face and share screen. What is happening here. Ive reinstalled zoom and Im updated....?


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2024-08-29
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2024-08-29
FreedomWarrior
By FreedomWarrior
• Newcomer

Resolved! Upgrade my zoom

Dear zoom management.

 

I upgraded my zoom but unfortunately this is zoom pro.

I need more upgrad like 300 person plus co host i wnat to make.

 

Please upgrad my account and i will pay rest of money.

 

Regards 

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2024-08-13
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2024-08-13
RazaSaleem
By RazaSaleem
• Newcomer
reply-icon Latest Reply -  2024-08-28

Intruder in my Zoom rooms and whiteboard - Hacked?

I have recieved over a dozen emails notifying me that someone has been entering my zoom space over the last several days and creating whiteboards, etc. (ex: Xiaomi 22041219I has created the following whiteboard in your meeting "Kristi Hatter's Person... Show more

I have recieved over a dozen emails notifying me that someone has been entering my zoom space over the last several days and creating whiteboards, etc. (ex: Xiaomi 22041219I has created the following whiteboard in your meeting "Kristi Hatter's Personal Meeting Room"). I have logged out completely and signed back in. I have deleted all of the items this person has created. I tried to change my PMI in my account settings but when I create a new PMI and click save I get "Meeting already started." and it wont let me change the PMI. I cant see any open meetings to try to shut everything down. How do I get this person out of my account and how do I change my security settings to ensure this does not continue!?


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2024-08-28
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2024-08-28
KHatter
By KHatter
• Newcomer

user/admin question

I am the sole owner of a pro plan account. When I try to access some of the AI features, the toggles are greyed out and the message alongside says locked by Admin. I am the admin of this account, what am I missing?

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2024-08-20
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2024-08-20
elayngylang
By elayngylang
• Newcomer
reply-icon Latest Reply -  2024-08-28
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