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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Mystery notice on billing credit card

I just received a notice from Zoom billing that my credit card refused the automatic payment request. Notice indicated that the card expired 04/21. This is confusing as my current card has been billed by Zoom and has paid invoices for the last 6 mont... Show more

I just received a notice from Zoom billing that my credit card refused the automatic payment request. Notice indicated that the card expired 04/21. This is confusing as my current card has been billed by Zoom and has paid invoices for the last 6 months (as shown on card records) or longer. How did Zoom suddenly start billing to an expired card when the invoices have been submitted and paid on the same card which is currently expiring in 2025? Do I update the card info and continue what has already been an automatic process, or let the invoice go past due and lose my access. OR, was this some kind of scam using Zoom content. This is one reason I hate automatic billing, things going on in the bowels of a computer without human oversight. Anyone else have a similar issue with Zoom?


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2024-11-29
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2024-11-29
tightyfist
By tightyfist
• Newcomer

Batch delete external deactivated users from a chat channel

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associa... Show more

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associated with your tenant and only applies to user management.


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2024-11-28
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2024-11-28
avdesign
By avdesign
• Newcomer

Invoice datas

How can i add my company details in my account, in order to receive invoices at the name of my company?

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2024-11-28
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2024-11-28
Makrina_Hatz
By Makrina_Hatz
• Newcomer

Resolved! 'your account is inactive ,please contact with admin

  I am tring to call my relative my zoom account showing me (your acount inactive contact with admin) I'm owner this account I have checked admin page there is everything active .  please can anyone guide me properly? how do resolve this issue? 

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2024-02-16
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2024-02-16
rohan572x
By rohan572x
• Explorer
reply-icon Latest Reply -  2024-11-28

Purchased an additional license for our company but it will not show up with the other three on drop

I needed to purchase an additional Zoom line for our company. We purchased an additional license for it. It shows on the Management -Users. It will not show up linked to our account with the other 3 licenses on the drop down areas. 

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2024-11-27
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2024-11-27
TJDC
By TJDC
• Newcomer

unable to assign lisence because " You have exceeded the limit of license assignment for your accoun

i dont understand why, i cannot assign my license, i can unassign, but after that i cannot assign again, is there something wrong?my license is still more then 10, but i cannot assign to mw account, now, i cannot assign the license, and all my accoun... Show more

i dont understand why, i cannot assign my license, 

i can unassign, but after that i cannot assign again, 

is there something wrong?

my license is still more then 10, but i cannot assign to mw account, 

now, i cannot assign the license, and all my account turn to basic, 

and zoom want me to buy more lisence for me to can assign? 

im still missing the point here,limit 3.PNG


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2023-04-03
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2023-04-03
bravosnk
By bravosnk
• Participant
reply-icon Latest Reply -  2024-11-27

AI

I accidentally enabled AI assistance for my meeting tonight. I just received an email with a summary of the meeting. INCREDIBLE! Spot on perfect and so helpful in drafting meeting minutes. It even spelled my name right. I'm so impressed. Thank you Zo... Show more

I accidentally enabled AI assistance for my meeting tonight. I just received an email with a summary of the meeting. INCREDIBLE! Spot on perfect and so helpful in drafting meeting minutes. It even spelled my name right. I'm so impressed. Thank you Zoom! This is a great tool for my business.


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2024-11-25
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2024-11-25
CAM_Florida
By CAM_Florida
• Newcomer

ベーシックプランに変更したのに請求と引き落としが続いている

2024年3月にベーシックプランに手続き完了したのに、請求と引き落としが続いているにで、不正請求を止める方法を教えて下さい。

マイページでベーシックプランに変更を確認、請求履歴では請求はされてないことになっています。

不正引き落としの返金請求もしたいと思っています。

 

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2024-11-25
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2024-11-25
Shinnakaya
By Shinnakaya
• Newcomer

Tenemos una cuenta PRO que antes tenía 10 usuarios y ahora lo hemos bajado a 3

En la factura nos siguen cobrando como 10 usuarios y tenemos entendido que la facturación es por usuario.

 

No veo ningun apartado donde hablar con un agente de ZOOM para poder aclarar este tema.

 

Un saludo

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2024-11-24
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2024-11-24
itxa
By itxa
• Newcomer

Resolved! Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form

Hello Zoom Support Team,I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe... Show more

Hello Zoom Support Team,

I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.

Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?


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2024-11-06
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2024-11-06
kaveesha007
By kaveesha007
• Newcomer
reply-icon Latest Reply -  2024-11-22
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