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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

User ID

When I try and call zoom contact center on the phone , it will not accept my user ID or password, zoom states it can not be found. I have checked on my profile to verify the account. Any suggestions?

2023-01-12
|
Posted in Billing & Account Management
Latest Reply 2023-03-11
dm3 by dm3 • Listener
  • 260 Views
  • 2 replies
  • 0 likes

I accidently uninstalled

I accidently uninstalled my Zoom App. I want my original account back.

2023-03-10
|
Posted in Billing & Account Management
sylviatrevino by sylviatrevino • Listener
  • 79 Views
  • 0 replies
  • 0 likes

cloud storage increasing and I cancelled a month ago

I can not find a solution .. I have cancelled cloud storage and it is still charging me withou using it... I only asked for having a basic zoom and many charges are being done to my acount without my authorization.. Nobody is taking care of this... M...

2023-03-06
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
marcelaheredia1 by marcelaheredia1 • Listener
  • 131 Views
  • 1 replies
  • 0 likes

Cancelled meeting, but still showing up on participants calendars

I had scheduled a recurring meeting once a week, then cancelled it, but it's still showing up on participant's calendars, not mine so I have no control over it. How do I get the meeting and notifications cancelled for everyone else?

2023-03-06
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
sbarkat by sbarkat • Listener
  • 242 Views
  • 1 replies
  • 0 likes

account holder listed is INCORRECT

i cannot access my own account because somehow one of the users I listed has now become the account holder. i cannot make changes to my profile or my billing or any thing to do with an account. i cannot cancel my subscription,. i cannot log on. AND t...

2023-03-07
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
c_a_wills by c_a_wills • Listener
  • 139 Views
  • 1 replies
  • 0 likes

Refund invoice

I received refund invoice. However, credit card was not cancelled.   

2023-03-07
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
daren by daren • Listener
  • 212 Views
  • 1 replies
  • 0 likes

Charged anualy without my concent

Hello I just received an invoice for the anual subscription which I never accepted. I pay monthly because I cannot afford to pay the whole amount. You should have asked me if that is the plan I wanted to do. And not just charge me the whole years. Pl...

2023-03-07
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
stephanias by stephanias • Listener
  • 191 Views
  • 1 replies
  • 0 likes

billings

I AM THE CURRENT USER OF ZOOM MEETING. AS I PAID AN ANNUAL FEE LAST

2023-03-10
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
Juli2023 by Juli2023 • Listener
  • 136 Views
  • 1 replies
  • 1 likes

How do I change the email address for receiving notifications from Zoom?

Hi, I switched to a new email address which is now my sign-in address. However, all communication from Zoom still goes to my old email address. How do I change the email address for communications and notifications from Zoom? Thank you xo

2023-03-09
|
Posted in Billing & Account Management
Latest Reply 2023-03-10
Tana3 by Tana3 • Listener
  • 244 Views
  • 2 replies
  • 0 likes

Money back

Zoom took money from me, I don't know how to cancel the subscription and get a refund.. It's a difficult processPlease help me unsubscribe and get a refund

2022-12-03
|
Posted in Billing & Account Management
Latest Reply 2023-03-09
bithra by bithra • Listener
  • 404 Views
  • 3 replies
  • 0 likes
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