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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

I want to solve the 40-minute limit problem.

I'm currently using a 'pro' payment system, but there's a maximum limit of 40 minutes. Isn't there a 40-minute limit on this a 'pro' payment system? Three people are participating in the meeting.My existing ID was [***********], but I changed it to [... Show more

I'm currently using a 'pro' payment system, but there's a maximum limit of 40 minutes. Isn't there a 40-minute limit on this a 'pro' payment system? Three people are participating in the meeting.
My existing ID was [***********], but I changed it to [***********] from May 1st.
There is a maximum limit of 40 minutes since I changed my ID. is there a problem with changing my ID?
I want to know why there is a maximum limit of 40 minutes and I want to solve.


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2022-05-03
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2022-05-03
hironic
By hironic
• Newcomer
reply-icon Latest Reply -  2022-05-05

Account is disabled. Please contact Support.

I have got account *********** and it is pro-account. It was made payment for next month. I use account for education goals. I registered my account in Kramatorsk Donetsk region. Kramatorsk was not occupied territory by Russian Federation, and now Kr... Show more

I have got account *********** and it is pro-account. It was made payment for next month. I use account for education goals. I registered my account in Kramatorsk Donetsk region. Kramatorsk was not occupied territory by Russian Federation, and now Kramatorsk is in Ukraine and is not occupied by Russian Federation. Now I am working in Lviv, Ukraine. And I get error "Account is disabled. Please contact Support."
1. What is the reason of disabling?
2. Please can you enable my account?


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2022-03-17
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2022-03-17
Kotiuzhanskyi
By Kotiuzhanskyi
• Newcomer
reply-icon Latest Reply -  2022-04-29

Excess amount collected as charges and non providing agreed discount on billing

Dear Sir As per your advise of permitting 20 % discount on bill I have permitted to debit my account. On verification it is seen that not only the discount is not provided but additional charges are also collected from my account for renewal. So pl r... Show more

Dear Sir

As per your advise of permitting 20 % discount on bill I have permitted to debit my account. On verification it is seen that not only the discount is not provided but additional charges are also collected from my account for renewal.  So pl return the amount excess collected from me at the earliest.


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2022-04-28
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2022-04-28
vrbnair
By vrbnair
• Newcomer
reply-icon Latest Reply -  2022-04-28

PAYMENT ISSUE

Good day, i made a payment today and yet am still seeing basic free  as my plan. please kindly help me sort it out. thanks. ***********

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2022-04-27
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2022-04-27
dareolaoye
By dareolaoye
• Newcomer
reply-icon Latest Reply -  2022-04-27

email notifications

Hi, I would like to have the notifications of "when attendees join meeting before host" sent to a second email (that I have on my phone) but I do not want to be receiving accounts related emails such as payment receipts on that second email. How can ... Show more

Hi,

I would like to have the notifications of "when attendees join meeting before host" sent to a second email (that I have on my phone) but I do not want to be receiving accounts related emails such as payment receipts on that second email.

 

How can I use one email for accounts and a second email for notifications?


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2022-02-01
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2022-02-01
doagooddeed
By doagooddeed
• Newcomer
reply-icon Latest Reply -  2022-04-27

have an issue with changing me email. don't have access to the old one. how do i get a ticket

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2022-04-23
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2022-04-23
Cleophas
By Cleophas
• Newcomer
reply-icon Latest Reply -  2022-04-26

Resolved! Cant Sign In On App

how to solve this

YousufNaseer_0-1650713397554.png

everything on this page is done and fixed but this still comes

 

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2022-04-23
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2022-04-23
YousufNaseer
By YousufNaseer
• Newcomer
reply-icon Latest Reply -  2022-04-24

Switching Zoom Accounts

I have 2 accounts. One I'm paying for and one is free. Both accounts have separate emails associated with them. The paying account is associated with my personal email. The free one is associated with my business account. I want to change my business... Show more

I have 2 accounts.  One I'm paying for and one is free.  Both accounts have separate emails associated with them.  The paying account is associated with my personal email.  The free one is associated with my business account.  I want to change my business zoom is what I'm paying and that my Zoom account will not be associated with my personal email.  


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2022-04-21
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2022-04-21
TrueIdentity
By TrueIdentity
• Newcomer
reply-icon Latest Reply -  2022-04-22

Payment was taken 2 times. Can't find how to return my money.

There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money? All payment receipts I ad... Show more

There is no support for such questions.Payment for using my account was taken 2 times last months. I have 2 receipts from 24th of December and 27th of December when payment was taken 2 times. Any help how to return my money? 


All payment receipts I added into this email


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2022-01-21
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2022-01-21
luckybunny
By luckybunny
• Newcomer
reply-icon Latest Reply -  2022-04-21

Cancelling Subscription, will my already scheduled meetings links still be active?

I had to cancel my subscription. It is active until 4/27/22. For any meetings that were already scheduled after 4/27, will the links for those scheduled meetings still be usable or do I need to replace those with a new link? I am already using Google... Show more

I had to cancel my subscription. It is active until 4/27/22. For any meetings that were already scheduled after 4/27, will the links for those scheduled meetings still be usable or do I need to replace those with a new link? I am already using Google Meet going forward, but didn't want to change a meeting link if I didn't need to.


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2022-04-21
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2022-04-21
MarkWerle
By MarkWerle
• Newcomer
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