I have a Basic Account.  I only Zoom with one person at a time.  Recently I have been getting disconnected after 40 minutes - then a message pops up indicating I need to upgrade my account.  According to everything I have read that is not necessary since I can go beyond 40 min when zooming with only one individual.  Please Explain.

Hello~
We are education company in Korea.
We usually log in the Zoom site and check our invoice.
Suddenly the site has to enter the verification code.
But we couldn't receive the code.
We tried several times.
Our account is 
***********

Please send us the code to other email account ( snrock@sliedu.com)

We are in trouble with this situation.

I hope you have a good day and reply me please.

Christine.

Nuevamente agrego nuevo usuario para el licenciamiento pero no llega el correo electrónico para aceptar la invitación mi dominio es alemanhumboldt.edu.ec y no tengo ninguna restriccion que impida recibirlos, anteriormente todo estado funcionando con esta cuenta tengo problemas específicamente ***********

Hi, I'm trying to cancel one subscription because we now have a business subscription. I'm registered with 3 mailadresses and lost from the account that I wanted to cancel the password. Now I find it and cancelled, but one week to late. So now the annual fee is already billed. Would love to write a quick e-mail to the customer service of Zoom, but cannot find their mailadress anywhere. Can you guys help me out? Thanks!!