Update discount is not applied

[jts]

I tried updating from Basic Plan to Pro.

At the checkout it quotes £71.94 with discount applied, plus taxes

I select 'continue' and the discount disappears, resulting in a charge of  £119.40 plus taxes

Why is the discount being ignored?

[Happytohelp123 · Accepted solution]

Hello @jts 

Could you please log a ticket at https://support.zoom.us/hc/en-us/requests/new?  Please select Billing when you submit a request so we can look further into your issue. 

Thanks,