I have purchased a zoom pro license through the app on my android smart phone. I have used google play payment method. Payment status successful. But my zoom account license is still "Basic", don't have a license yet. Please help with the solution soon.

Zoom Account :
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 i have a zoom pro license under an account which is due to be renewed in Jan 2023  , i want to purchase an additional one under same account and when i  increase the Qty of licenses to 2 , it asks for full payment of two licenses 

i mean should it charge proportionate for one license and one for full year additional license 

We've made a payment for a Standard Pro Annual Acount, valid until March 29, 2023. The account is still valid as a basic subscription.

It's causing a lot of inconvenients and we would like you to solve this situation as quickly as possible.

Best Regards,

Please I have weird payments in my billing report. I have been sent and email asking me to update my billing payment but as I'm not using zoom anymore I didn't realized. I have a payed bill of the amount of 169,28 € on January but them I have another of -140,99 €. When I read the emails asking me for payment, I logged in into zoom and payed more or less 20 euros for a month. I've been charged of it my bank account but I can't find it on bills and I'm still basic plan. I really need to talk with someone who works in payments but it seems impossible to contact a zoom employee.

I can not remember my password. I can't reset my password because I don't have access to the email anymore. I am trying go into my account and change the email. I can still access zoom because my computer remembers the password. Can someone help?

Does anyone know if there is an easy way to search our account for users who have not activated their licenses?  I have some people who end up in the Pending list and I'm able to contact them directly, but others end up in the main account with a notice that they are waiting activation.  I'm not sure how Zoom determines which group a person falls into, but I would like to clear out the waiting activation people because they are taking up licenses from legitimate users.

Help!  I am the sole admin on my zoom account.  I have been using zoom for the past 2 years without trouble.  Suddenly (as of today - June 2, 2022), I receive email notification of registrations to my meetings.  As always when I go into the registrations, I approve them and the "You approved (however many) registrants" comes up.  The participants are not receiving their approvals with the link to join information.  When I  go into the approvals from my admin page and try to back end (copy and paste the approval and send directly from my email), I get a message that says:  "Not found panelist or attendee" and the message area is blank.  this is not happening consistently - some registrants are receiving but most are not - and there appears to be no rhyme or reason for this.  Is there something I can do?