Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Tasks
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    • Frontline
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation
    • Tasks
    • Zoom Hub

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events
    • Webinars
    • Webinars Plus
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Singapore
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    • Zoom Events Experts
    • Nonprofit
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Rewards & Recognition
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 592
  • Admin 406
  • Agent & Supervisor Experience 19
  • Analytics and Reports 16
  • Best Practices 2
  • Billing & Invoices 995
  • Billing & Invoices Payment Methods 1
  • Chat apps 1
  • Customer Stories 84
  • Customer Success Stories 3
  • Desk phones and devices 2
  • Education 5
  • Financial Services 4
  • Integrations 1
  • Meeting Features 5
  • Messaging features 4
  • Other 660
  • Payment Methods 280
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 658
  • Upgrade Account 354
  • User & Role Administration 65
  • Workforce Management 3
  • Zoom Events Chat Compose 1
  • Zoom Virtual Agent 30

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 1.9K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 4 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 1.9K Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 4 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

PAYMENT

I HAVE DONE THE PAYMENT BUT ACCOUNT NOT UPDATED KINDLY RESOLVE THE ISSUE

Posted in Billing & Account Management
  • 2.1K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-22
Posted in Billing & Account Management
  • 2.1K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-22
DIRECTORPUE
By DIRECTORPUE
• Newcomer
reply-icon Latest Reply -  2022-07-22

Zoom not upgrades and avoid to use it NOT ZOOM AT ALL WITH NEW OBLIGATED UPGRADE

I notices how with every upgrade Zoom gets heavier and more complicated. But with last obligated upgrade is the top. I get an 10003 error. Ok, I INSTALLED ALL MY WINDOWS 7 JUSTO FOR THIS ZOOM PROBLEM...and now....STILL NO ZOOM UPGRADE....now the reas... Show more

I notices how with every upgrade Zoom gets heavier and more complicated. But with last obligated upgrade is the top. I get an 10003 error. Ok, I INSTALLED ALL MY WINDOWS 7 JUSTO FOR THIS ZOOM PROBLEM...and now....STILL NO ZOOM UPGRADE....now the reason is "we can not connect. try again" AND CAN NOT UPGRADE .WHY IT SEEMS ZOOM TRY TO COMPLICATE OUR LIVES EVERY TIME MORE AND MORE??? so I have my classes and now can not give them or use browser.


Show less

Posted in Billing & Account Management
  • 1.7K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-29
Posted in Billing & Account Management
  • 1.7K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-29
Fabian999
By Fabian999
• Newcomer
reply-icon Latest Reply -  2022-07-19

change password has an sad shortcoming

With all the sites we have that bark out passwords must be uppercase this, numeric that and special chars this.... i just spent the last 3 hours trying to make a new account only to discover that they only want alphabet and numbers only. I was adding... Show more

With all the sites we have that bark out passwords must be  uppercase this, numeric that and special chars this....

i just spent the last 3 hours trying to make a new account only to discover that they only want alphabet and numbers only. I was adding in one non-alpha/numeric char as most security sites recommend it.

However the change password system will ACCEPT non-alpha/numeric chars and from there on it won't let you in.

Considering we can put a spaceship on mars, can't zoom restrict KEYSTROKES on user input to allow only characters they want?


Show less

Posted in Billing & Account Management
  • 882 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-19
Posted in Billing & Account Management
  • 882 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-19
uzername
By uzername
• Newcomer

Changing email addresses

We have rebranded our company and need to change all Zoom account users' email addresses. For example, we are going from *********** to *********** - when we make the change will that user need to reinvite users to any meetings he created under the o... Show more

We have rebranded our company and need to change all Zoom account users' email addresses.

 

For example, we are going from *********** to *********** - when we make the change will that user need to reinvite users to any meetings he created under the old email address?


Show less

Posted in Billing & Account Management
  • 1.3K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-18
Posted in Billing & Account Management
  • 1.3K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-18
finndubnar
By finndubnar
• Newcomer
reply-icon Latest Reply -  2022-07-18

Pago extra después de cambiar al Plan Business.

Recientemenente me uní a un plan Bussines. Sin embargo, me llegó una notificación de cobro del plan anterior y no puedo acceder al Historial de Facturación.

Posted in Billing & Account Management
  • 1.3K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-18
Posted in Billing & Account Management
  • 1.3K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-18
CTG
By CTG
• Newcomer
reply-icon Latest Reply -  2022-07-18

Permanence after current special offer

Hi, I would like to sign up to Pro Annual using the current discount (available until 10 June). But before buying it, I would like to confirm that after the first year, no further plans/packages are obligatory ie. there is no permanence after these 1... Show more

Hi, 

I would like to sign up to Pro Annual using the current discount (available until 10 June). But before buying it, I would like to confirm that after the first year, no further plans/packages are obligatory ie. there is no permanence after these 12 months 

 

Thanks

Anna


Show less

Posted in Billing & Account Management
  • 1.6K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-05-31
Posted in Billing & Account Management
  • 1.6K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-05-31
AnnaEnglart
By AnnaEnglart
• Newcomer
reply-icon Latest Reply -  2022-07-18

Plans and Pricing

I need Zoom for about an hour or two once or twice a month. I do not need all the features of the Pro plan or to spend $12 a month. Can you think about offering a $4.99 personal plan that gives us the same parameters as the free plan, but with longer... Show more

I need Zoom for about an hour or two once or twice a month. I do not need all the features of the Pro plan or to spend $12 a month.  Can you think about offering a $4.99 personal plan that gives us the same parameters as the free plan, but with longer meeting times for two people?


Show less

Posted in Billing & Account Management
  • 11K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2021-10-13
Posted in Billing & Account Management
  • 11K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 1 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2021-10-13
lamula
By lamula
• Newcomer
reply-icon Latest Reply -  2022-07-17

Allowing another licensed account to start and host my meeting

Hello, we are a non-profit organizations. Two members have licensed accounts. I am not going to be available in our next meeting. What's the best practices allowing the other licensed member to start and host my meeting? One option might be sharing t... Show more

Hello, we are a non-profit organizations. Two members have licensed accounts. I am not going to be available in our next meeting. What's the best practices allowing the other licensed member to start and host my meeting? One option might be sharing the host key and allow that member to claim the host. Please suggest. Thanks, Alan.


Show less

Posted in Billing & Account Management
  • 2.9K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-15
Posted in Billing & Account Management
  • 2.9K Views
  • 3 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-15
chingwah
By chingwah
• Newcomer
reply-icon Latest Reply -  2022-07-16

Account not upgrade

Payment got deducted but account not upgraded

 

Posted in Billing & Account Management
  • 1.4K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-11
Posted in Billing & Account Management
  • 1.4K Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-04-11
Blockchain12345
By Blockchain12345
• Newcomer
reply-icon Latest Reply -  2022-07-15

Phone number doesnt appear on invoice

Hi all, I am wanting to port my number to a new provider, however my invoices don't display the phone number on them for the new provider to see that it is indeed my number. Does anyone know how to get a document that shows your zoom phone number and... Show more

Hi all,

I am wanting to port my number to a new provider, however my invoices don't display the phone number on them for the new provider to see that it is indeed my number. Does anyone know how to get a document that shows your zoom phone number and an invoice? Specifically  I need:

 

<<If you are able to contact the losing provider and ask them to provide an email stating that the number is active on the account with the account number and that it is ready to be ported out.   That would aid us in being able to safely port the number without a potential rejection.>>


Show less

Posted in Billing & Account Management
  • 6K Views
  • 7 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-01
Posted in Billing & Account Management
  • 6K Views
  • 7 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-07-01
mvonsabler
By mvonsabler
• Newcomer
reply-icon Latest Reply -  2022-07-15
  • « Previous
    • 1
    • …
    • 359
    • 360
    • 361
    • …
    • 386
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros