I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but hit a brick wall since I am not a Premium user.

The problem first became evident when I was hosting a meeting the other day and it timed out unexpectedly at 40 minutes.  I can only guess that notices of the expiration of my contract had been sent to the old address.

Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.

Multiple IT changes at the same time mean I didn't have access to my old email account when trying to change my profile.  O365 would have bounced it.

O365 has now been updated and the eamil address will present as valid again (temporarily).

No success in getting a ticket to be responded to by a human and not a bot - how do I raise a ticket to get my account reset so the previous bounce is cleared and I can reset the email address?

@Bri it looks from other threads like you managed to help another use.

Thanks

C

Dear Zoom Tech Support,

My Zoom account has been hacked. My main admin email is ***********, but last month or two months ago someone hacked my Zoom account and I'm having weird email users added, plus an attempt to upgrade my account to Zoom Business Class with 10 licenses, resulting in a monthly bill of $200 a month. I canceled that plan and downgraded to the single host plan for $150 a year. The rogue users are still there, so I want them gone and completely removed from my account, leaving only me as the sole owner of the account. May you please help me fix this account and refund me, Zoom Tech Support?

Sincerely,

sampsoninc916

My subscription of zoom Pro started in May 2022.     Started with two accounts, one for owner(myself) and one being the attached account.   Both accounts have been used regularly and meetings held were able to go exceeding 2 hours.   However sometime starting from last week, the attached account could only hold the meeting for 40 minutes and it would be closed.    The owner account still works fine.   Nothing on my account setting or other options get changed.   Is there any problem or bug popping up as there seems to be a whole bunch of new feature popping up.   Quite a few users in this forum have been reporting this issue lately.     Please help check.