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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

account not activating

I was loaded as a user on a business account. After replacing my computer and downloading zoom, the account was not automatically transferred to my new computer (as I assumed would happen) The old activation email has expired. Can the admin reload me... Show more

I was loaded as a user on a business account. After replacing my computer and downloading zoom, the account was not automatically transferred to my new computer (as I assumed would happen)

The old activation email has expired. 

Can the admin reload me as a user and send a new activation email?

I am at a loss....


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2022-07-28
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2022-07-28
June3
By June3
• Newcomer

Zoom Events Cancellation

In the left navigation list, Cancellation Policy, I don't have the option to select Partial Refund Policy??

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2022-07-26
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2022-07-26
njshort325
By njshort325
• Newcomer
reply-icon Latest Reply -  2022-07-26

Cannot delete an user in my organization

Hello, our product integrates with zoom, during the development of our product we somehow deactivated an Admin user in our organization, and we cannot log in as this user, and also we cannot delete this user from our organization, can you help us to ... Show more

Hello, our product integrates with zoom, during the development of our product we somehow deactivated an Admin user in our organization, and we cannot log in as this user, and also we cannot delete this user from our organization, can you help us to delete this user from our organization?


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2022-06-03
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2022-06-03
PetroBrolli
By PetroBrolli
• Newcomer
reply-icon Latest Reply -  2022-07-26

About dates and active plan

The next payment date for my plan is June 10. Will the current plan work on June 10 or not?

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2022-06-06
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2022-06-06
TanaTka
By TanaTka
• Newcomer
reply-icon Latest Reply -  2022-07-25

Resolved! payment

Hi all, I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took £100.72 from my account. I really don't find this thing very professional. ... Show more

Hi all,

 

I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took  £100.72 from my account. I really don't find this thing very professional. Does someone know who to speak with, please?


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2022-07-23
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2022-07-23
Laura7218
By Laura7218
• Explorer
reply-icon Latest Reply -  2022-07-25

Account is disabled

Hi, my zoom account (***********) is disabled. Please help me for recover the account. I used zoom for education especially teaching and learning. This account problem delay the class schedule. Thank you

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2022-07-19
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2022-07-19
GitaSP
By GitaSP
• Newcomer
reply-icon Latest Reply -  2022-07-22

PAID FOR STANDARD PRO ANNUAL BUT IN ACCOUNT IT SHOWS BASIC

I PAID ON 3 APR,2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLAN

LET ME KNOW HOW TO RESOLVE THIS ISSUE

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2022-06-10
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2022-06-10
tishamatlani
By tishamatlani
• Newcomer
reply-icon Latest Reply -  2022-07-22

Invoicing

have been charged twice for the zoom service I am using I am the sole user of your services and my meetings never surpass 60 attendees I do not understand this charges and I need to have my money back I am enclosing the two invoices I have received f... Show more

have been charged twice for the zoom service I am using

I am the sole user of your services and my meetings never surpass 60 attendees

I do not understand this charges and I need to have my money back

I am enclosing the two invoices I have received for the same serv


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2022-07-22
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2022-07-22
jajuarez
By jajuarez
• Newcomer
reply-icon Latest Reply -  2022-07-22

In this case, will the payment be processed?

I bought a zoom program this morning, and I paid with a card. But it turned out that I blocked overseas credit card payments. Moreover in the last payment stage, I accidentally clicked twice. In this case, if I call the credit card company and unbloc... Show more

I bought a zoom program this morning, and I paid with a card.

But it turned out that I blocked overseas credit card payments.

Moreover in the last payment stage, I accidentally clicked twice.

In this case, if I call the credit card company and unblock the overseas payment, will the payment  which I accidentally pressed the payment button twice in the morning be completed?

I want to know if the payment be processed twice or not.

I called the credit card company and asked, but the counselor said he didn't know and asked me to contact the zoom program about this.

Please let me know.


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2022-07-22
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2022-07-22
Rachel9
By Rachel9
• Newcomer
reply-icon Latest Reply -  2022-07-22

Payment

How can I change my billing to annual from monthly? 

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2022-07-22
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2022-07-22
AmyPadolf
By AmyPadolf
• Newcomer
reply-icon Latest Reply -  2022-07-22
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