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Pinned Posts

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Check out these Top Solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! https://community.zoom.com/t5/Billing-Account-Management/Paid-for-Pro-account-still-...

2023-04-27
|
Posted in Billing & Account Management
Bri by Bri • Zoom Moderator

This thread is pinned

Recent Activity

Start a discussion
Latest Posts Trending Posts Solved Unanswered

Right to erasure

Does Zoom comply with European data privacy laws? Where can I submit a data download and erasure request?

2023-08-08
|
Posted in Billing & Account Management
Latest Reply 2023-08-08
dbrand666 by dbrand666 • Listener
  • 278 Views
  • 2 replies
  • 0 likes

Keine Bestätigungsmail seit 3 Tagen

HalloIch habe vor 3 Tagen ein One Pro Abo gebucht und sofort dafür Geld überwiesen. Danach wurde ich informiert, dass ich innerhalb 24 Stunden eine Bestätigungsmail der Änderungen bekommen werde. Aber seit 3 Tagen habe ich keine E-Mail bekommen und m...

2023-04-04
|
Posted in Billing & Account Management
Latest Reply 2023-08-08
Mansur07 by Mansur07 • Listener
  • 182 Views
  • 1 replies
  • 0 likes

10.4 Customer License Grant. You agree to grant and hereby grant Zoom a perpetual, worldwide, non-ex

I am hearing there’s a mass exodus due to the following. Can anyone confirm if this is accurate:  

IMG_9792.jpeg
2023-08-08
|
Posted in Billing & Account Management
Latest Reply 2023-08-08
Truelighttracey by Truelighttracey • Listener
  • 2150 Views
  • 5 replies
  • 1 likes

Zoom not installing on brand new Mac (M2/Ventura)

Hi all - I've just got a new MacBook Air and am trying to download zoom. The installation seems to go fine, but then when I try to open zoom, I just get the following blank pop up window and Zoom never appears in the toolbar. I've tried uninstalling ...

2023-08-08
|
Posted in Billing & Account Management
dianek by dianek • Listener
  • 64 Views
  • 0 replies
  • 0 likes

Consolidating Accounts vs Adding Users

I have just set up a Business Account for my team but slightly confused about which way to set it up. What’s the difference between me Consolidating Users to the parent account compared to me just Adding Users manually and giving them a licensed acco...

2023-08-08
|
Posted in Billing & Account Management
MaxSkinner by MaxSkinner • Listener
  • 104 Views
  • 0 replies
  • 1 likes

Availing the offer

I was on the $15 subscription till a few mins back. I cancelled it as I didn’t need it for the next month. After cancelling I came across the offer of $8 per month for the same. I was to avail that offer but I want it to start after 23rd August as ti...

2023-07-31
|
Posted in Billing & Account Management
Latest Reply 2023-08-07
Misbah1 by Misbah1 • Listener
  • 136 Views
  • 1 replies
  • 0 likes

Error when trying to sign into Zoom add-in for Outlook desktop app (Windows)

I have a user that was signed into the zoom add-in for Outlook and they accidentally signed out. Now when attempting to sign back in they get the attached error. This error is given after authenticating through Okta and Duo.There are no internet issu...

Screenshot 2023-08-04 at 11.33.06 AM.png
2023-08-07
|
Posted in Billing & Account Management
rgchastain by rgchastain • Listener
  • 149 Views
  • 0 replies
  • 0 likes

Billing

Hello,I have a Zoom Pro account and I am paying 13.99 per month.this week I have a planned meeting that Will gather more or less 500 participants, and I want to extend ponctually the number of participants from 100 to 500.My sbscription, I pay it eve...

2023-05-29
|
Posted in Billing & Account Management
Latest Reply 2023-08-07
Delord by Delord • Listener
  • 565 Views
  • 2 replies
  • 0 likes

How to delete a card from payment method without adding another card or another payment method?

How to delete a card from payment method without adding another card or another payment method?I want to stop working with Zoom. Please, forget my card!

2023-08-07
|
Posted in Billing & Account Management
IldarMickey by IldarMickey • Listener
  • 94 Views
  • 0 replies
  • 0 likes

Delegating license assignment

In attempting to delegate my admin too often I seem to have made a mistake and exceeded the number of times a license can be transferred. I didn’t realise that testing how to set this up caused this issue over a half hour period. How can I regain acc...

2023-08-06
|
Posted in Billing & Account Management
Latest Reply 2023-08-07
Sylvia5 by Sylvia5 • Listener
  • 137 Views
  • 1 replies
  • 0 likes
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