My Business plan got canceled, can I retrieve my recordings if I purchase a plan?

[KateSun]

My account was managed and billed through a corporation, on 4/29 they no longer manage my account and my account was downgraded to a free account, all my seminar recordings for years are gone. If I purchase a plan, can I retrieve all my recordings? Thank you!

[Ohkawa]

@KateSun 

Probably possible.

Please refer to the post linked below.

https://community.zoom.com/t5/Zoom-Meetings/How-to-retrieve-recording/td-p/230293

[Mandel · Accepted solution]

Hi @KateSun ,

Welcome to the Zoom Community!

I have reviewed your account and can see that you have already purchased a plan. You should therefore be able to access your recordings. Let us know if you need further assistance. 

Cheers,
Zoom Community Team