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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form

Hello Zoom Support Team,I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe... Show more

Hello Zoom Support Team,

I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.

Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?


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2024-11-06
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2024-11-06
kaveesha007
By kaveesha007
• Newcomer
reply-icon Latest Reply -  2024-11-22

Deactivated Account that has never been used.

Hi, guys. My SSO Zoom account has been deactivated with no valid reason given. I teach a college class on Zoom and cannot use my school email account. I have sent an appeal once and received the following message:Your appeal has been rejected after c... Show more

Hi, guys.

 

My SSO Zoom account has been deactivated with no valid reason given. I teach a college class on Zoom and cannot use my school email account.

 

I have sent an appeal once and received the following message:

Your appeal has been rejected after careful review and consideration. As described in Zoom’sTerms of Service and/or Acceptable Use Guidelines, violations may carry penalties, including permanent suspension of a user’s account.

Thank you for choosing Zoom.
Zoom Trust & Safety Team

 

I did not violate any standards, and no reason for the appeal being denied has been given.

 

I have appealed again but have not yet heard back.

 

Again I have never used this account and I never received a notice that it had been deactivated.

 

I tried to contact my admin, but he has no idea why either.

 

Does anyone have any suggestions?

 

Thanks!

Steve


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2024-09-04
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2024-09-04
sapter
By sapter
• Newcomer
reply-icon Latest Reply -  2024-11-21

Removing Ads

How can I eliminate the flood of ads for up-charged services?  Is there an opt-out location?  I pay to use the service not be hounded every time I get off a meeting.

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2022-09-07
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2022-09-07
tbarjonas
By tbarjonas
• Explorer
reply-icon Latest Reply -  2024-11-20

How to do about disconnect Google link?

Plz let me know If somebody know it. I was made an ZOOM account with Google link.I'm using a Gmail which is our company domain.I can not disconnect Google link on ZOOM account.The question is,How to disconnect Google link on my ZOOM account?Is it pos... Show more

Plz let me know If  somebody know it.

 

  • I was made an ZOOM account with Google link.
  • I'm using a Gmail which is our company domain.
  • I can not disconnect Google link on ZOOM account.

The question is,How to disconnect Google link on my ZOOM account?

Is it possible or impossible?

 

Thank you.


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2022-07-06
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2022-07-06
Griffith1
By Griffith1
• Newcomer
reply-icon Latest Reply -  2024-11-20

Mi cuanta no se ha acualizado despues de pagar

Pague el día 21 de mayo mi cuenta a pro y sigo teneiendo los 40 minutos disponibles no se ha actualizado. Ademas me aparece una leyenda de que debo $49 y no entiendo como es que puedo deber si todo se paga por anticipado. 

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2024-05-27
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2024-05-27
habitate100
By habitate100
• Newcomer
reply-icon Latest Reply -  2024-11-19

SSO gets stuck after entering domain in SSO

Got this real weird issue recently, where my friend is using a google pixel mobile and whenever he's trying to login via SSO in Zoom Workplace, it gets stuck at prompt stating "Continue". Neither he's able to click on "I dont know the company domain"... Show more

Got this real weird issue recently, where my friend is using a google pixel mobile and whenever he's trying to login via SSO in Zoom Workplace, it gets stuck at prompt stating "Continue". Neither he's able to click on "I dont know the company domain" nor does he able to click on continue. 

 

 

I have seen that this might be default browser issue as per previous threads but I have checked that the deault browser was Google Chrome only. What might be the troubleshooting over here. Please help


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2024-10-01
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2024-10-01
Rupam
By Rupam
• Newcomer
reply-icon Latest Reply -  2024-11-19

Business Plan 1 User only

Can i have a business plan if i am the only host ? 

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2024-02-06
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2024-02-06
Michael25
By Michael25
• Newcomer
reply-icon Latest Reply -  2024-11-19

Allowing users to Opt-in or Opt-out of sharing their contact information when registering for a mtg

We host some calls given by companies outside our membership roster. Some members would prefer we not share their contact information with the Host. Is there a way for attendees to register for a call but opt-out or opt-in in allowing their contact i... Show more

We host some calls given by companies outside our membership roster. Some members would prefer we not share their contact information with the Host. Is there a way for attendees to register for a call but opt-out or opt-in in allowing their contact information to be shared? I've seen the article on Changing your name when logging in but I don't know if that also restricts all sharing of your data.

 

Much appreciated, Eric


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2024-11-19
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2024-11-19
EricAnderson
By EricAnderson
• Newcomer

Updating my account type

How do I update my Zoom settings now that I have upgraded from Workplace Pro Monthly to Business Premium?

 

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2024-11-18
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2024-11-18
CherylSullivan
By CherylSullivan
• Newcomer

ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD

ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD THEY ARE MAKING UNAUTHORIZED CHARGES ON MY ACCOUNT - I CALLED PAYPAL AND MY BANK I CAN'T CALL ANYONE AT ZOOM - THERE IS NO PHONE NUMBER ALL THE EMAIL ... Show more

ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD

 

THEY ARE MAKING UNAUTHORIZED CHARGES ON MY ACCOUNT - I CALLED PAYPAL AND MY BANK

I CAN'T CALL ANYONE AT ZOOM - THERE IS NO PHONE NUMBER

ALL THE EMAIL ADDRESSES ON THEIR WEBSITE ARE FAKE - THEY ALL RETURN "UNDELIVERABLE"

HELP ME PLEASE I'M FREAKING OUT

 

THEY'RE ILLEGALLY TAKING MONEY FROM ME THAT I NEVER AUTHORIZED

 

HELP PLEASE HELP


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2023-01-12
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2023-01-12
ANIJANE
By ANIJANE
• Newcomer
reply-icon Latest Reply -  2024-11-18
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