Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I recently changed my email address and no longer have access to the old one that is attached to my account. When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open. I tried to contact Support but hit a brick wall since I am not a Premium user.
The problem first became evident when I was hosting a meeting the other day and it timed out unexpectedly at 40 minutes. I can only guess that notices of the expiration of my contract had been sent to the old address.
Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.
Hi @Cletus51, welcome to the Zoom Community!
I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.
An Owner/Admin of the Account has the ability to contact our Zoom Support; which is the recommended route to go for "changing an email address" if the suggested from our KB Changing the email associated with your account doesn't help resolve your issue.
I just did and there is no point. I submitted a ticket from my new email address (since i can't access the old one) and I received an email saying: "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."
Any other ideas?