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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Refund for wrong subscription

Hi, I have created new zoom account today and planed to subscribe pro plan, but accidently put Zoom Event. I have submitted request for cancel and refund.. did anyone has similar case? How can we get refund?  Please help me

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2023-02-01
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2023-02-01
alicia_carine
By alicia_carine
• Newcomer

How to change automated email when scheduling new Meeting

When I schedule a new meeting and save it, I automatically get a pop up email with the invitation link included. I want to change the email that is being used in the automated email, can someone please tell me how to do this? I have two outlook accou... Show more

When I schedule a new meeting and save it, I automatically get a pop up email with the invitation link included. I want to change the email that is being used in the automated email, can someone please tell me how to do this? I have two outlook accounts and its not using the once associated with my Zoom account, its using another email that is rarely used but is my assocated with my Microsoft ID. Can anyone please help me change it over. TIA Kimberly


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2023-01-31
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2023-01-31
Sonshine136
By Sonshine136
• Newcomer
reply-icon Latest Reply -  2023-02-01

Problem with professional account saying I'm lack account

I've tried to log into my professional zoom account, but it keeps stating that I only have a 40 minute limit despite paying for the professional account.  What can I do to gain proper access to my account.

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2022-10-18
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2022-10-18
wew
By wew
• Newcomer
reply-icon Latest Reply -  2023-01-31

login and security code

Hi we bought 6 pro accounts from our reseller so the accounts are connected to his domain email and since ZOOM changed the security that every time i try to enter zoom from adiffrent computer it ask for acode that is send to his email and i need to w... Show more

Hi

we bought 6 pro accounts from our reseller so the accounts are connected to his domain email

and since ZOOM changed the security that every time i try to enter zoom from adiffrent computer it ask for acode that is send to his email and i need to wait for him

can we do any change of it ?

 

its very hard to work like this 

 

thanks 


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2022-10-23
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2022-10-23
poria10
By poria10
• Newcomer
reply-icon Latest Reply -  2023-01-31

I cannot login to my Zoom client with google or SMS

I wanted to login to my Zoom client on my Apple Silicon Mac, and since I have been using Google, I decided to use Google to log in. However, no matter how many times I try, either error code 5003 or 1044 popped up. I live in China so I used a VPN to ... Show more

I wanted to login to my Zoom client on my Apple Silicon Mac, and since I have been using Google, I decided to use Google to log in. However, no matter how many times I try, either error code 5003 or 1044 popped up. I live in China so I used a VPN to log in, maybe that is the problem. However, I also have a phone linked to my account, but Zoom won't send me a verification code when I ask for one, regardless of having a VPN or not. Seriously, How can I get this solved?


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2022-10-25
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2022-10-25
GreenGreenz
By GreenGreenz
• Newcomer
reply-icon Latest Reply -  2023-01-31

Hi i have make payment for my zoom but i only allow to record 45mins

Hi I am Alson. my company has make payment for the zoom id *********** but i only allow to used up till 45mins. Is been months that i contacted zoom. By sending email but no one respond. What is happening with zoom? We already make payment and yet we... Show more

Hi I am Alson. my company has make payment for the zoom id *********** but i only allow to used up till 45mins. Is been months that i contacted zoom. By sending email but no one respond. What is happening with zoom? We already make payment and yet we cannot use it at all. And it deducted our money. 


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2023-01-07
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2023-01-07
alson
By alson
• Newcomer
reply-icon Latest Reply -  2023-01-31

Can't Sign in

I have two computers, Mac and Windows. I can sign in Zoom in Mac. But I can't sign in Zoom in Windows. The email address and password in Mac are the same as those in Windows. Why ? 

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2023-01-08
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2023-01-08
Kazphys
By Kazphys
• Newcomer
reply-icon Latest Reply -  2023-01-31

Can't sign in by the email and password which I can see at Profile

I use a Windows Machine. I have the email for sign in and the password for sign in at Profile Page. The password is valid because I have reset it and Zoom sent a notification to me that the password is reset to the email address I can see at Profile ... Show more

I use a Windows Machine. I have the email for sign in and the password for sign in at Profile Page. The password is valid because I have reset it and Zoom sent a notification to me that the password is reset to the email address I can see at Profile Page. I tried to sign into Zoom with the email address and the password but in vain. So I took a step to reset the password. I typed the email address I can see at Profile Page. Zoom sent to me the notification email saying that I asked the renewal in my sign-in password by the email address but they said the email address was not resisted. Profile page have the email address for sign-in. I can't sign into Zoom. How I should do ? 


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2023-01-08
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2023-01-08
Kazphys
By Kazphys
• Newcomer
reply-icon Latest Reply -  2023-01-31

Zoom Plan

I have just purchased the Zoom Pro plan and thought my account would shift to it but I am still on the basic plan. Any advice please?

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2023-01-24
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2023-01-24
MWL
By MWL
• Newcomer
reply-icon Latest Reply -  2023-01-31

Licenses

Hello, could you help me and tell me if the Zoom licenses below have simultaneous translation functionality, or if additional hiring is necessary? PAR1-WEB-500-FL1Y-BR BRASIL Video Webinar - Video Webinar 500 - AnnuallyPAR1-BIZ-BASE-NH1Y-BR BRASIL Zo... Show more

Hello, could you help me and tell me if the Zoom licenses below have simultaneous translation functionality, or if additional hiring is necessary?

 

 

PAR1-WEB-500-FL1Y-BR BRASIL Video Webinar - Video Webinar 500 - Annually
PAR1-BIZ-BASE-NH1Y-BR BRASIL Zoom One - Business - Zoom One - Biz - 1 Year Prepay


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2023-01-27
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2023-01-27
AllanS77
By AllanS77
• Zoom Partner
reply-icon Latest Reply -  2023-01-31
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