Hi i have make payment for my zoom but i only allow to record 45mins

[alson]

Hi I am Alson. my company has make payment for the zoom id *********** but i only allow to used up till 45mins. Is been months that i contacted zoom. By sending email but no one respond. What is happening with zoom? We already make payment and yet we cannot use it at all. And it deducted our money. 

[Eliot]

Hi alson,

have your zoom admin assign the paid license to you.  You will be able to hold meetings up to 30 hours.  

Thanks, eliot

[sachinzoom]

Hi,

Make sure your admin assigned you a license. Follow this article:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

If this helps, please accept the answer as an accepted solution.