I am trying to to assign a large meeting license from our master account to a sub account but I get an error:

Your account has only 0 available Webinar license(s) available. You can add more licenses at Billing Page

I am not attempting to change the number of webinar licenses anywhere, just move a large meeting license from master to sub

Hi all - trying to find a way to help a friend/collaborator reinstate her account asap. I tried to add her as a user to my account so that I could set her up as a co-host. When she tried to accept my invite, it automatically deleted her account and refunded her money. She has important meetings coming up very soon (like within the hour) - any ideas how to get her back up and running with her old account so all of her data isn't lost??? 

Thank you!! 

I am trying to sign up for Zoom Webinars. I am getting this error

"We are unable to process this request due to an issue with the credit card, please contact your bank or try a different payment method."

- Can I use a Debit Card?

- Are Amex Cards OK?

Has anyone had their zoom account disabled without any notification at all, everything was working fine until 11:45am yesterday then i got a random refund, next time i tried to login, they informed my account is disabled please contact support, not received a response from support yet but thought i'd try resetting my password. 

then get a notification to say account disabled due to violation of terms and service, it's strange because used for two years and everything has been ok

it's also having an affect on my audience who rely on the webinar recordings, and they can't access as zoom has disabled my account, the error code is 1003

i've filed an appeal, although i'm not too sure as to what i've done wrong and sent various emails to support

has this happened to any one else? if so what was the fix, did zoom enable your account again? how long did it take them?  please advise 

thank you 

Good evening. I've had a Zoom account for over two years. About two months ago, Zoom sent me an update. Since then, I've had nothing but issues. Today, I deleted the Zoom app and was trying to reload it. But I can't get it back on my computer. I pay $14.00 per month for the zoom program. Could you please assist me with the install and the download???

Hi,

I recently tried to sign up for a Zoom account with my organization email.  I mistakenly clicked that I was part of an educational institution providing services to students and it is now prompting me for more information.  I do not want this feature.  However, every time I go to retry to create my account with my org email, I am brought to the page where it prompts me for more information about the education institution.  How do I bypass this?