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I cannot login to my Zoom client with google or SMS


I wanted to login to my Zoom client on my Apple Silicon Mac, and since I have been using Google, I decided to use Google to log in. However, no matter how many times I try, either error code 5003 or 1044 popped up. I live in China so I used a VPN to log in, maybe that is the problem. However, I also have a phone linked to my account, but Zoom won't send me a verification code when I ask for one, regardless of having a VPN or not. Seriously, How can I get this solved?


Zoom Moderator
Zoom Moderator

Hi @GreenGreenz ! Welcome to the Zoom Community. I just realized you didn't receive a reply to your post. Are you still having this issue? If so, please check out the following knowledge base article and let me know if that helps! Linking your Zoom account to another sign-in method 



Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Carla (she/her/hers)
Zoom Community Team
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Community Champion | Zoom Employee
Community Champion | Zoom Employee



For 5003, please try these tips


For 1044, Please try this:


If this helps, please accept the answer as an accepted solution.