I don't know if "Contact Center" is even the appropriate location/board for this first-time message. Gahhh, another internet site that has no direct customer support, only "chat rooms" with people who may or may not know the answer to questions.  I hate this.  I'm not good at stuff like this, and if I didn't desperately need ZOOM for what I'm doing in my personal life, I wouldn't be here.  So... here goes... a question I bet nobody can answer...

I just now signed up (it was an upgrade from a trial account), and it seems I'm paying at least $149 per year, although I chose two additional features, so it might be around $170.  I went through the whole process, all the screens obediently, as suddenly -- I was "in"?  Suddenly, I'm HERE.  I never saw an opportunity to approve payment of any kind.  Never say a debit card page, never saw a PayPal link or any other kind of payment.  How did I arrive at this point, seemingly with a working account, and not pay for it?  Kind of nervous just now.  And what a waste of time to write this -- there's no real contact person or customer service agent.  

Hi, 

We have two Zoom-accounts at my company. They are both being billed to me. One of them were managed by a coworker that not longer work here.

Before he left he gave me the sign in to the Zoom account, with his email and password. Now I need to sign in to get the billing info but Zoom asks me about the verification code - that is being sent to his email (that no longer exist). How do I get around this? Need help ASAP. 

Regards, 

Angelica

frustrated with zoom inability to talk to me - we are a non profit and don't pay for all the live chat services.  I'm trying to change our password but cannot remember the original.   Is there any other way to change our password without  listing the original...?  HELP!