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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Remove Licenses

We need to remove the total number of licenses on our account, but the management page doesn't allow me to edit the plan.

Posted in Billing & Account Management
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2023-06-20
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2023-06-20
busops
By busops
• Newcomer
reply-icon Latest Reply -  2023-06-22

Improper deduction

Why have you deducted Rs 85 from my account two times today?

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2023-06-21
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2023-06-21
Zoom45
By Zoom45
• Newcomer
reply-icon Latest Reply -  2023-06-22

Zoom log in on a new PC.

I used to have a MAC now I have a Dell. Does my previous system inhibit me from logging in now?  I am having a lot of difficulty getting set up.

Posted in Billing & Account Management
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2023-06-20
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2023-06-20
eshoup00
By eshoup00
• Newcomer
reply-icon Latest Reply -  2023-06-22

Did I block my Android when I updated Zoom on my PC desktop?

I have a Pro account. When I updated Zoom a few weeks ago on my PC desktop, I think I mistakenly blocked access for my Android tablet. Whenever I try to join a meeting from the tablet, it is unable to connect. Where in my account can I fix this? Than... Show more

I have a Pro account. When I updated Zoom a few weeks ago on my PC desktop, I think I mistakenly blocked access for my Android tablet. Whenever I try to join a meeting from the tablet, it is unable to connect. Where in my account can I fix this? Thanks.


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2023-02-26
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2023-02-26
Joan_Furlong
By Joan_Furlong
• Newcomer
reply-icon Latest Reply -  2023-06-22

about payment

I canceled zoom yesterday, why does my balance still get deducted even though I canceled my subscription?

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2023-06-21
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2023-06-21
blabla_
By blabla_
• Newcomer
reply-icon Latest Reply -  2023-06-22

NO PE letter, TRC, Form-10F

Dear Concern,

We are having around 5 Licensed Zoom accounts for our organization and now due to billing purposes, we may require the below documents. Request you to help me with the same.

 

  • NO PE
  • TRC
  • FORM-10F 
  • PAN- IF any

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2023-06-18
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2023-06-18
Baskar
By Baskar
• Newcomer
reply-icon Latest Reply -  2023-06-22

Changing Email

I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from ... Show more

I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from that school and district and have transferred to a new one. I want to change my email address associated with the account, but am unable to access I old school email. Because I have a Basic account I don't have access to a live representative (according to the Chatbot). How can I go about changing the email associated with this account? 


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2023-06-18
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2023-06-18
SampleS71
By SampleS71
• Newcomer
reply-icon Latest Reply -  2023-06-22

Sprache in der App kann auch manuell NICHT geändert werden

Guten Tag Mit dem neuen Update kann ich Deutsch als Sprache auch nicht manuell ändern für die Zoom App. Nun bin ich im Kurs mit deutschsprachigen Teilnehmerinnen und das ist SEHR mühsam. Hoffnungsvollerweise ist Hilfe bald möglich. DANKE und einen Gr... Show more

Guten Tag

Mit dem neuen Update kann ich Deutsch als Sprache auch nicht manuell ändern für die Zoom App.

Nun bin ich im Kurs mit deutschsprachigen Teilnehmerinnen und das ist SEHR mühsam.

Hoffnungsvollerweise ist Hilfe bald möglich.

DANKE und einen Gruss von mir


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2023-06-22
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2023-06-22
Christine_62
By Christine_62
• Newcomer

Timed out after 40 minutes on my laptop, but works fine on my desktop

I purchased PRO to have my meetings last longer than 40 minutes. It has worked fine on my desktop. When I went out of town and tried Zooming on my laptop it timed out at 40 minutes. What do I need to do so I can use my laptop when out of town? 

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2023-06-21
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2023-06-21
Rick-69
By Rick-69
• Newcomer
reply-icon Latest Reply -  2023-06-21

Buying licences for users

I´ve recently invited other accounts to be users under my owner account. Now I need to buy one of them a pro licence, but my own account plan doesn´t expire until the end of the month. How can I buy just one extra licence - Zoom asks me to upgrade th... Show more

I´ve recently invited other accounts to be users under my owner account. Now I need to buy one of them a pro licence, but my own account plan doesn´t expire until the end of the month. How can I buy just one extra licence - Zoom asks me to upgrade the current plan and buy 2 licences, including the one I already have active.

 

I need to assign this new pro licence to a user and for it to be active as soon as possible, but Zoom follows my payment plan and tells me they'll charge me (and activate the licence, I guess) at the end of the month.


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2022-08-04
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2022-08-04
Z-user
By Z-user
• Newcomer
reply-icon Latest Reply -  2023-06-21
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