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Zoom is not acknowledging my account

ZoomAU
Newcomer
Newcomer

‎2023-06-24 05:51 PM - last edited on ‎2023-08-11 02:00 PM by Community Moderator | Employee

I have been using zoom for many years with a business account + today the system update itself and now is saying I am not a member, cannot get my personal account and is not letting me stay for more than 40 minutes on calls. It is saying I have a basic plan when I paid my  account payment on time on the 14/6/23. 

is there anyone that can help me? 

I don't have any errors code but the zoom version is: 5.14.10 (19202)

I am  ringing and no now is on the other side. To talk to a human I need my account to be checked but the system is not accepting it. My day of week is all messed up. 

 

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