I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from that school and district and have transferred to a new one. I want to change my email address associated with the account, but am unable to access I old school email. Because I have a Basic account I don't have access to a live representative (according to the Chatbot). How can I go about changing the email associated with this account? 

Guten Tag

Mit dem neuen Update kann ich Deutsch als Sprache auch nicht manuell ändern für die Zoom App.

Nun bin ich im Kurs mit deutschsprachigen Teilnehmerinnen und das ist SEHR mühsam.

Hoffnungsvollerweise ist Hilfe bald möglich.

DANKE und einen Gruss von mir

I´ve recently invited other accounts to be users under my owner account. Now I need to buy one of them a pro licence, but my own account plan doesn´t expire until the end of the month. How can I buy just one extra licence - Zoom asks me to upgrade the current plan and buy 2 licences, including the one I already have active.

I need to assign this new pro licence to a user and for it to be active as soon as possible, but Zoom follows my payment plan and tells me they'll charge me (and activate the licence, I guess) at the end of the month.

I am a member of a Pro License from my employer.  My Account profile states I have Pro License, but my Personal Profile states I only have a Basic license.  My account number is my employer's account number that is a Pro license.  This is causing issues with my ability to schedule meetings longer than 45 minutes.  I also do not have tech support even thought I should.  I also have emails from Zoom stating my Basic account was successfully converted to a Pro account.  

My account downgraded from pro to basic after due date, Paid the bill after 2 months from the due date, still account is reflecting as BASIC and in the invoice its mentioned as CreditBalance Adjustment, but no outstanding balance. Now also account shows as BASIC instead of PRO. Please suggest.