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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

How can I cancel and withdraw from this service?

I need to delete all information I have registered with this Zoom feature for security reasons. I do not want my name, email address, password or other information held on Zoom. How can I withdraw from the sercv\\\

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2023-06-26
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2023-06-26
getout
By getout
• Newcomer

How long will take to resolve a ticket?

I open a ticket because I need to change my email address because we can access old email account. How long will take to resolve this problem??

 

Thank you

 

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2023-06-26
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2023-06-26
JDP
By JDP
• Newcomer

Accounts

I was unable to sign in and access my account the other day(pro) - error #400. I have since created at new account (basic). I cannot seem to reach the right links or people to merge or close out an account so I only have the one Pro account. Please a... Show more

I was unable to sign in and access my account the other day(pro) - error #400.  I have since created at new account (basic). I cannot seem to reach the right links or people to merge or close out an account so I only have the one Pro account. Please advise. Thank you. 

CJT


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2023-06-26
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2023-06-26
CJT
By CJT
• Newcomer

Changed email

I have changed my email adress and currently can lock in with the new adress, but Meetings that have been scheduled under the old email adress are no longer accessible for me. And thus serial meetings can neither be opened as host nor can they be can... Show more

 

I have changed my email adress and currently can lock in with the new adress, but  Meetings that have been scheduled under the old email adress are no longer accessible for me. And thus serial meetings can neither be opened as host nor can they be canceled. What to do?

 


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2023-06-26
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2023-06-26
sebastian13
By sebastian13
• Newcomer

New zoom events billing inacceptable

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one ye... Show more

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one year and to pay in advance. Roughly 1,700 euros for less than 1,00 participants over 1 year and 4,830 euros for 3,000 participants. This system, certainly designed to generate even more cash, is inflationary. The position of Leader does not authorize everything. It's time to boycott ZOOM and switch to less expensive and more transparent systems. I got screwed and don't want this to happen to others 


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2023-06-26
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2023-06-26
hbarkatz
By hbarkatz
• Newcomer

New zoom events billing inacceptable

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one ye... Show more

I consider the unilateral and abrupt billing change of ZOOM webinar in June 2023 to be unacceptable, especially when it comes as I did to renew zoom meeting. It is now necessary to determine in advance a number of participants over a period of one year and to pay in advance. Roughly 1,700 euros for less than 1,00 participants over 1 year and 4,830 euros for 3,000 participants. This system, certainly designed to generate even more cash, is inflationary. The position of Leader does not authorize everything. It's time to boycott ZOOM and switch to less expensive and more transparent systems. I got screwed and don't want this to happen to others 


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2023-06-26
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2023-06-26
hbarkatz
By hbarkatz
• Newcomer

QUITAR AUTENTIFICACIÓN

Sin pedirlo nos habéis cambiado la configuración y no me deja modificarlo

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2023-06-20
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2023-06-20
ROCIORUEDA
By ROCIORUEDA
• Newcomer
reply-icon Latest Reply -  2023-06-25

I CAN NOT FOUND MY ACCOUNT

Hi!

Monthly I'm paying for an a pro account, but I'm trying to figure out what is that account. I have my actual account in a Free Plan, but every mont I recieve a notificaction about the payment. HELP!!!

 

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2023-06-25
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2023-06-25
OscarRivas
By OscarRivas
• Newcomer

Unathorised debit of US$402.97 & US$ 365.80 on 25/6/23 and 24/5/23 respectively to my SBI Card acct.

To my surprise an amount of of US $365.80 and US 402.97 is debited to my account on  24/5/23 and 25/06/23 respectively. Kindly reverse the amount as I have not authorised you. 

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2023-06-25
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2023-06-25
vrbnair
By vrbnair
• Newcomer

Zoom is not acknowledging my account

I have been using zoom for many years with a business account + today the system update itself and now is saying I am not a member, cannot get my personal account and is not letting me stay for more than 40 minutes on calls. It is saying I have a bas... Show more

I have been using zoom for many years with a business account + today the system update itself and now is saying I am not a member, cannot get my personal account and is not letting me stay for more than 40 minutes on calls. It is saying I have a basic plan when I paid my  account payment on time on the 14/6/23. 

is there anyone that can help me? 

I don't have any errors code but the zoom version is: 5.14.10 (19202)

I am  ringing and no now is on the other side. To talk to a human I need my account to be checked but the system is not accepting it. My day of week is all messed up. 

 


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2023-06-24
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2023-06-24
ZoomAU
By ZoomAU
• Newcomer
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