new user pending

[Moneycoach1954]

Hi,

2 questions:

I have added a new user to my account with a license. She shows as a licensed user but the Admin setup guide  still shows In progress despite her accepting the invitation. Is this normal and does it take a while to process?

She has accepted the invitation to join and is showing on my list of users. She cannot access a recurring meeting that I had set up and now want her to run. Any thoughts? Thanks

[Calvo]

Hi
I think there was an Issue on provisionin the users account and would suggest to open a support case..
here: https://support.zoom.us/hc/en-us/requests/new