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Billing & Account Management
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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

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  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

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For more information, check out the following article: Changing your Zoom Payment Method

 

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Medical Small Office vs. Standard Zoom Pro

I have used Zoom Pro ($149/year) with one license since start of pandemic two years ago. Has overall worked better for me than 4 other platforms (at least for patients waiting to be let into the exam room from waiting room). I have not seen a compari... Show more

I have used Zoom Pro ($149/year) with one license since start of pandemic two years ago. Has overall worked better for me than 4 other platforms (at least for patients waiting to be let into the exam room from waiting room). I have not seen a comparison of my plan to the Small Clinic Office plan ($14.99 per month) and do not know if it is worth paying more for the supposed benefits of an industry-specific license. Sales support wasted 10 minutes not even understanding the simple question i asked. They kept asking me if i wanted a seocnd license.... Is anyone using the aforementioned plan and does it seem worth it? wished for benefits:

  • identification as healthcare industry,
  • ability to have ancillary staff admit patients and do a basic interview before physician gets involved.
  • Ability to send invites to phones not email at a reasonable cost. Currently use TextMagic to do this but not integrated.
  • integrated recordings saved in EMR if desired. 
  • Other benefits I have not yet considered but what others are noticing and feel worth cost
  • Of course reasonable cost for a single family medicine provider who needs to keep overhead low.

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2022-04-04
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2022-04-04
drabusharr
By drabusharr
• Newcomer
reply-icon Latest Reply -  2023-08-30

Resolved! How long the cloud recorded videos will be able to download?

(pt-br) Eu gravei algumas aulas na nuvem para exibir através do acesso em um ebook, mas acabei esquecendo de pagar. Eu quero saber se eu pagar pelo serviço, eu teria acesso aos vídeos? (eng) I have some videos in the cloud, but I forgot and I didn't ... Show more

(pt-br) Eu gravei algumas aulas na nuvem para exibir através do acesso em um ebook, mas acabei esquecendo de pagar. Eu quero saber se eu pagar pelo serviço, eu teria acesso aos vídeos?

 

(eng) I have some videos in the cloud, but I forgot and I didn't pay the bill. I wanna know, if I pay, I will have access to the videos?


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2023-08-30
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2023-08-30
Sup_Isabel
By Sup_Isabel
• Explorer
reply-icon Latest Reply -  2023-08-30

Installing Zoom Client App on LPC Laptop

Been trying to install Zoom Client App, and it keeps giving me an "Installation Failed" notice, with an error code 10003 

Any ideas?

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2023-08-30
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2023-08-30
GaryR
By GaryR
• Newcomer

Zoom Video Communications Settlement

Zoom Video Communications Settlement - Claim Your Settlement Payment

I got this email. is this real?

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2023-05-31
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2023-05-31
SeraHug
By SeraHug
• Newcomer
reply-icon Latest Reply -  2023-08-30

Verification code needed to delete account

I have a basic (free) subscription and want to delete the account. After clicking "Delete account" i am asked to put in a verification code, which i DO NOT have. (see attached screenshot)I am the admin and only user of this account.What to do ??? Show more

I have a basic (free) subscription and want to delete the account. 

After clicking "Delete account" i am asked to put in a verification code, which i DO NOT have. (see attached screenshot)

I am the admin and only user of this account.

What to do ???


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2023-08-30
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2023-08-30
deetony44
By deetony44
• Newcomer

Accounts zoom

Hello everyone, We are a company that needs to create user accounts for our employees. My question is the following: Is it possible to create those accounts using a single email address or is a unique username necessary? We don't have corporate email... Show more

Hello everyone,

 

We are a company that needs to create user accounts for our employees. My question is the following: Is it possible to create those accounts using a single email address or is a unique username necessary? We don't have corporate email addresses for all our employees, so it would be more convenient to manage everything using a single email address.

 

Thanks.


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2023-08-29
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2023-08-29
YagoA
By YagoA
• Newcomer
reply-icon Latest Reply -  2023-08-29

Solicito Reembolso

No indican que la suscripción es AUTORENOVABLE, ya que adquirí el Servicio por un mes, y resulta que sin PREVIO CONSENTIMIENTO siguen descontando y renovando un SERVICIO QUE YA NO DESEO. En tal sentido, siendo HOY que se volvió ACTIVAR y NO HABIENDO ... Show more

No indican que la suscripción es AUTORENOVABLE, ya que adquirí el Servicio por un mes, y resulta que sin PREVIO CONSENTIMIENTO siguen descontando y renovando un SERVICIO QUE YA NO DESEO.

 

En tal sentido, siendo HOY que se volvió ACTIVAR y NO HABIENDO HECHO USO DEL MISMO, solicito el Reembolso del dinero cobrado SIN AUTORIZACIÓN.


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2023-05-16
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2023-05-16
WalterCoayla
By WalterCoayla
• Newcomer
reply-icon Latest Reply -  2023-08-29

how many Licensed User Count

How many licensed users are allowed on each plan (Basic, pro, Business)

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2023-08-25
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2023-08-25
oceansidegoto2
By oceansidegoto2
• Newcomer
reply-icon Latest Reply -  2023-08-29

Increasing Number of Attendees

How do I buy an add-on to increase my number of attendees from 100?  I've searched everywhere but cannot see how to do this without buying the Business package which I don't want to do.  I welcome any help you can give me.  Thank you!

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2023-08-29
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2023-08-29
3300Ruffles
By 3300Ruffles
• Newcomer
reply-icon Latest Reply -  2023-08-29

My discounted Zoom process stopped half-way, not allowing me to go forward.

Hi, on the 24th July I cancelled my Paid pro one, 100 persons, then applied with a discounted coupon for 1000 persons. I tried following the instructions as stated by the Jw Organization. After the second phase I was asked to sign in, and there is wh... Show more

Hi, on the 24th July I cancelled my Paid pro one, 100 persons, then applied with a discounted coupon for 1000 persons. I tried following the instructions as stated by the Jw Organization. After the second phase I was asked to sign in, and there is where I got stuck, not seeing where to move forward to pay the $60 discounted price for 1000 persons. This is a code I can only use once, so I cannot even go back to do it all over again. I will get an error. This is why I am asking for your help please.

I have an Intel(R) Core(TM) i7-5600U CPU @ 2.60GHz 2.59 GHz

8.00 GB (7.88 GB usable) 64-bit operating system, x64-based processor

Zoom version:  5.15.5 (19404)

I have also enclose a screen shot of the two tics in the approval, there are two more steps to go to the final payment.

Please assist me to complete this process. Thank you in advance for your help.


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2023-07-26
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2023-07-26
maray
By maray
• Newcomer
reply-icon Latest Reply -  2023-08-29
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