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Connot cancel the plan (Large meeting)

Savini95
Newcomer
Newcomer

I activated 500 participants large meeting add-on just for a month. but cannot cancel it now. its says >>

 

"You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."

 

I dont have activated any annual plan. It has already overcharged for two months.

1 REPLY 1

crissyd
Zoom Employee
Zoom Employee

@Savini95 Please reach out to your Account Executive or click the Contact Us link so our Sales Team can assist you further.