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Connot cancel the plan (Large meeting)

Savini95
Newcomer
Newcomer

‎2023-09-03 07:46 PM - last edited on ‎2023-09-22 11:45 AM by Community Moderator | Employee

I activated 500 participants large meeting add-on just for a month. but cannot cancel it now. its says >>

 

"You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions."

 

I dont have activated any annual plan. It has already overcharged for two months.

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crissyd
Zoom Employee
Zoom Employee

‎2023-09-04 10:00 AM

@Savini95 Please reach out to your Account Executive or click the Contact Us link so our Sales Team can assist you further.

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