Coupon not taken into account

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Hi !

When I was asked for my subscription's renewal, I received the invoice with the coupon but not how to use it. The result is that I was charged without the reduction. It should be far more explicit on the mail on how to use the coupon ! Then I spent hours trying to send a message to a billing service but apparently there's none so I sent a message to the commercial service.

Now I lost 56 € unless Zoom pays me back !

I'm furious and I just canceled my subscription for next year !

Best regards to everybody from France !

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!