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change account name


I entered the wrong email address as the account when registering and purchasing, and now I cannot accept the email verification code, and cannot log in to the email to modify the account email, what should I do?



Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @li_xiao_xiao.


Please see this Zoom Support article for important helpful tips on changing the email address associated with your account: 


While this article doesn't specifically address your situation, the process to correct it would be similar.


Especially see the section near the bottom of "How to change the sign-in email if you don't have access to the original email".  Basically, explain the situation and confirm some billing details to confirm its actually you. Might take a few days, start to finish (less, I hope -- they're quite busy!).

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !