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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

change account name

li_xiao_xiao
Newcomer
Newcomer

I entered the wrong email address as the account when registering and purchasing, and now I cannot accept the email verification code, and cannot log in to the email to modify the account email, what should I do?

please!

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @li_xiao_xiao.

 

Please see this Zoom Support article for important helpful tips on changing the email address associated with your account:

https://support.zoom.us/hc/en-us/articles/201362563#h_01GQMSKVXNFRES11D4497NT79N 

 

While this article doesn't specifically address your situation, the process to correct it would be similar.

 

Especially see the section near the bottom of "How to change the sign-in email if you don't have access to the original email".  Basically, explain the situation and confirm some billing details to confirm its actually you. Might take a few days, start to finish (less, I hope -- they're quite busy!).


Ray -- check out the GoodClix website or the Z-SPAN website.